Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin
"After all the anxiety I had with my previous data provider it is a relief not to have to worry about data speed and integrity." - Comment from Eamonn
"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"Very impressed with the quality of your feed - ******* is a real donkey in comparison." - Comment from A.C. via Email
"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"My broker in Davenport suggested I give you a try as he uses your service and says its the best." - Comment from Bill via RT Chat
"You have an excellent product !!!!!!" - Comment from Arely
Home  Search  Register  Login  Blogs Recent Posts

Information on Various DTN Products:
DTN IQFeed | DTN ProphetX | DTN Ag | NxCore
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »How 'bout changing the timeout value for ProphetX ?
Author Topic: How 'bout changing the timeout value for ProphetX ? (4 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 24, 2015 11:41 AM          Msg. 1 of 4
Hi - I occasionally have burps in my internet feed, where the connection is lost for a short time.

The other software I use has long enough timeout values to where it's pretty much unaffected; when the feed resumes, those apps update and move right along.

PhX, however, apparently has a really short timeout value and it blows up and sometimes restarts and sometimes just goes bye-bye, requiring a full restart of PhX.

So, how about either upping the time out period for PhX or, better yet, letting the user set the value?

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 24, 2015 11:42 AM          Msg. 2 of 4
Oh, and btw, if you all would be willing to do a one-on-one, if you'd show me where to patch the current PhX code I'm running to jack up the value, that'd work fine for now

DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004


Posted: Feb 24, 2015 03:09 PM          Msg. 3 of 4
Hello AMA,
There are a variety of things that can cause 'internet burps' and the Prophet X connection can have different responses depending on the cause.
Would it be possible to have you send a screen shot of your System Alert messages you get when this occurs as well as a screen shot of your Help and About Prophet X window to prophetx@dtn.com so we can get a better idea of what may be happening with your connection?
Also, I am not aware of any settings available to adjust the time-out period. However, I will check with our development team to be certain and let you know if such exists.

Kevin - DTN Tech Support

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 28, 2015 10:17 AM          Msg. 4 of 4
Will do. May be a while, tho, as I never know when this'll pop up again, and it'll have to be at a time where I can spare a few minutes to gather the info you requested.
 

 

Time: Sun December 17, 2017 9:42 AM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003