Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post
"It’s so nice to be working with real professionals!" - Comment from Len
"If you are serious about your trading I would not rely on IB data for serious daytrading. Took me a while to justify the cost of IQ Feed and in the end, it's just a 2 point stop on ES. Better safe than sorry" - Comment from Public Forum
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"I'm very glad I switched to IQFeed. It's working perfectly with no lag, even during fast market conditions." - Comment from Andy via Email
"I started a trial a few weeks back before the market went wild. DTN.IQ didn’t miss anything and beat my other provider. I decided to stay with you because of the great service through all the volatility." - Comment from Mike
"You have an excellent product !!!!!!" - Comment from Arely
"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »How 'bout changing the timeout value for ProphetX ?
Author Topic: How 'bout changing the timeout value for ProphetX ? (4 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007


Posted: Feb 24, 2015 11:41 AM          Msg. 1 of 4
Hi - I occasionally have burps in my internet feed, where the connection is lost for a short time.

The other software I use has long enough timeout values to where it's pretty much unaffected; when the feed resumes, those apps update and move right along.

PhX, however, apparently has a really short timeout value and it blows up and sometimes restarts and sometimes just goes bye-bye, requiring a full restart of PhX.

So, how about either upping the time out period for PhX or, better yet, letting the user set the value?

AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007


Posted: Feb 24, 2015 11:42 AM          Msg. 2 of 4
Oh, and btw, if you all would be willing to do a one-on-one, if you'd show me where to patch the current PhX code I'm running to jack up the value, that'd work fine for now

DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004


Posted: Feb 24, 2015 03:09 PM          Msg. 3 of 4
Hello AMA,
There are a variety of things that can cause 'internet burps' and the Prophet X connection can have different responses depending on the cause.
Would it be possible to have you send a screen shot of your System Alert messages you get when this occurs as well as a screen shot of your Help and About Prophet X window to prophetx@dtn.com so we can get a better idea of what may be happening with your connection?
Also, I am not aware of any settings available to adjust the time-out period. However, I will check with our development team to be certain and let you know if such exists.

Kevin - DTN Tech Support

AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007


Posted: Feb 28, 2015 10:17 AM          Msg. 4 of 4
Will do. May be a while, tho, as I never know when this'll pop up again, and it'll have to be at a time where I can spare a few minutes to gather the info you requested.
 

 

Time: Mon May 16, 2022 6:02 AM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003