Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed
"I noticed that ******* quotes locked up shortly after the interest rate announcement yesterday while yours stayed stable." - Comment from Ron in Utah
"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry
"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »How 'bout changing the timeout value for ProphetX ?
Author Topic: How 'bout changing the timeout value for ProphetX ? (4 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 24, 2015 11:41 AM          Msg. 1 of 4
Hi - I occasionally have burps in my internet feed, where the connection is lost for a short time.

The other software I use has long enough timeout values to where it's pretty much unaffected; when the feed resumes, those apps update and move right along.

PhX, however, apparently has a really short timeout value and it blows up and sometimes restarts and sometimes just goes bye-bye, requiring a full restart of PhX.

So, how about either upping the time out period for PhX or, better yet, letting the user set the value?

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 24, 2015 11:42 AM          Msg. 2 of 4
Oh, and btw, if you all would be willing to do a one-on-one, if you'd show me where to patch the current PhX code I'm running to jack up the value, that'd work fine for now

DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004


Posted: Feb 24, 2015 03:09 PM          Msg. 3 of 4
Hello AMA,
There are a variety of things that can cause 'internet burps' and the Prophet X connection can have different responses depending on the cause.
Would it be possible to have you send a screen shot of your System Alert messages you get when this occurs as well as a screen shot of your Help and About Prophet X window to prophetx@dtn.com so we can get a better idea of what may be happening with your connection?
Also, I am not aware of any settings available to adjust the time-out period. However, I will check with our development team to be certain and let you know if such exists.

Kevin - DTN Tech Support

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 28, 2015 10:17 AM          Msg. 4 of 4
Will do. May be a while, tho, as I never know when this'll pop up again, and it'll have to be at a time where I can spare a few minutes to gather the info you requested.
 

 

Time: Thu September 19, 2019 5:17 AM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003