
AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007
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Posted: Feb 24, 2015 11:41 AM

Msg. 1 of 4
Hi - I occasionally have burps in my internet feed, where the connection is lost for a short time.
The other software I use has long enough timeout values to where it's pretty much unaffected; when the feed resumes, those apps update and move right along.
PhX, however, apparently has a really short timeout value and it blows up and sometimes restarts and sometimes just goes bye-bye, requiring a full restart of PhX.
So, how about either upping the time out period for PhX or, better yet, letting the user set the value?
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AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007
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Posted: Feb 24, 2015 11:42 AM

Msg. 2 of 4
Oh, and btw, if you all would be willing to do a one-on-one, if you'd show me where to patch the current PhX code I'm running to jack up the value, that'd work fine for now 
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DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004
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Posted: Feb 24, 2015 03:09 PM

Msg. 3 of 4
Hello AMA, There are a variety of things that can cause 'internet burps' and the Prophet X connection can have different responses depending on the cause. Would it be possible to have you send a screen shot of your System Alert messages you get when this occurs as well as a screen shot of your Help and About Prophet X window to prophetx@dtn.com so we can get a better idea of what may be happening with your connection? Also, I am not aware of any settings available to adjust the time-out period. However, I will check with our development team to be certain and let you know if such exists.
Kevin - DTN Tech Support
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AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007
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Posted: Feb 28, 2015 10:17 AM

Msg. 4 of 4
Will do. May be a while, tho, as I never know when this'll pop up again, and it'll have to be at a time where I can spare a few minutes to gather the info you requested.
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