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» Data Feed Down?
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| Author | Topic: Data Feed Down? (26 messages, Page 1 of 1) |
 tradinoncoffee -Interested User- Posts: 38 Joined: Dec 9, 2004 |
Posted: Dec 12, 2007 02:38 AM
Msg. 1 of 26
Seems at 2:00 am CST, data feed went down?
Tradinoncoffee |
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V10 -Interested User- Posts: 4 Joined: Oct 19, 2007 |
Posted: Dec 12, 2007 02:49 AM
Msg. 2 of 26
me too, eurex, euronext HS
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DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 
DTN IQFeed/DTN.IQ/DTN NxCore |
Posted: Dec 12, 2007 02:56 AM
Msg. 3 of 26
Our Engineers are looking into this.
Jay Froscheiser DTN - Trading Markets |
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mong -Interested User- Posts: 20 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 04:27 AM
Msg. 4 of 26
thankjs.
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rd2224v -Interested User- Posts: 8 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 04:29 AM
Msg. 5 of 26
me too, all future markets down
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DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004
DTN IQFeed/DTN.IQ/DTN NxCore |
Posted: Dec 12, 2007 04:33 AM
Msg. 6 of 26
It appears some bad data was received at 3am ET which is causing problems with non-stock exchange data on the IQ system. Our engineers and developers are working on the issue and should have it resolved shortly.
Jay Froscheiser DTN - Trading Markets |
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mong -Interested User- Posts: 20 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 04:55 AM
Msg. 7 of 26
ok great. i am just releaved that i'm not doing something wrong! heheheha
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mong -Interested User- Posts: 20 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 05:32 AM
Msg. 8 of 26
thanks guys. working well agian now.
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Pantani -Interested User- Posts: 19 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 05:36 AM
Msg. 9 of 26
Jay ...are we likely to get the 3.5 hours of missing data or is that 'lost' for today?
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sersan -Interested User- Posts: 62 Joined: Dec 12, 2007 
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Posted: Dec 12, 2007 05:37 AM
Msg. 10 of 26
I think that 3 hours without real time is too much time!
I am a new user and I will reconsider my subscription by this. In addition, I would want to know what happen with the missed bars in Eurex and Euronext symbols (LF, MT, SW, EX, XG). I need these bars as soon as possible! Regards. |
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rd2224v -Interested User- Posts: 8 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 05:46 AM
Msg. 11 of 26
my markets works well, thanks
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Pantani -Interested User- Posts: 19 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 05:51 AM
Msg. 12 of 26
I agree Sersan.
I've lost the whole morning's trading here in Europe (Eurex & Euronext)... and charts are not much use with 3 hours of missing data! |
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DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004
DTN IQFeed/DTN.IQ/DTN NxCore |
Posted: Dec 12, 2007 07:19 AM
Msg. 13 of 26
We are looking into getting the data filled in. This may take a little time and we appreciate your patience.
Jay Froscheiser DTN - Trading Markets |
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Pantani -Interested User- Posts: 19 Joined: Dec 12, 2007 |
Posted: Dec 12, 2007 07:30 AM
Msg. 14 of 26
Jay thanks ... if you can fill-in the missing data ... it would be very much appreciated!
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fng -Interested User- Posts: 31 Joined: Aug 2, 2007 |
Posted: Dec 12, 2007 03:52 PM
Msg. 15 of 26
Around 2:22 PM the connection was down again - no data for more than 30 sec! can you tell me more in detail what is wrong? And more important is that problem fixed by now?
Fng |
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DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007
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Posted: Dec 12, 2007 04:23 PM
Msg. 16 of 26
Hello, could you perhaps email me your login ID? We have no other reports of a data outage, and based on the time and sales, the data looks complete on my end. I would like to check you account for any indication of a connection issue, and help with some further troubleshooting. support@iqfeed.net
I am including a time and sales for the @ESZ7, which shows no apparant data loss at the time mentioned. Kind regards, Sarah Sexton DTN Trading Markets ETA: it will not post the attachment for whatever reason. If you would like to see the file, please shoot me an email. Thanks. Edited by DTN_SarahS on Dec 12, 2007 at 04:25 PM |
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skearns23 -Interested User- Posts: 37 Joined: May 19, 2004 |
Posted: Dec 12, 2007 05:21 PM
Msg. 17 of 26
I am getting some very strange results all of a sudden.
QCLF8 - no historical data after 4:42am today 12/12 a strange realtime tick 7$ below the last known price. @ESH8 - no historical data after 11:30am today 12/12 then starts up at 15:00 |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Dec 12, 2007 05:23 PM
Msg. 18 of 26
Hello,
There is an issue at the exchange where a lot of bad data was sent out. They have closed the market due to this. There is not at ETA, as of yet, as to when the markets will reopen. Tim |
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skearns23 -Interested User- Posts: 37 Joined: May 19, 2004 |
Posted: Dec 12, 2007 05:40 PM
Msg. 19 of 26
OK, that explains the QCL, but what about the missing data
for @ES? |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Dec 12, 2007 05:51 PM
Msg. 20 of 26
I am not seeing the gap you mentioned on the server, so could you please try and refresh your data via your software or a dissconnect/reconnect and see if that helps.
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skearns23 -Interested User- Posts: 37 Joined: May 19, 2004 |
Posted: Dec 12, 2007 06:46 PM
Msg. 21 of 26
I've tried 4 times. same result each time.
I am using software that has run well for 4 years, It loads @TY data correctly. If you want to duplicate: My login is 182760 connecting to 66.112.148.227 port 5002 iq feed verwsion 4.2.1.4 symbol is @ESH8 |
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skearns23 -Interested User- Posts: 37 Joined: May 19, 2004 |
Posted: Dec 12, 2007 06:54 PM
Msg. 22 of 26
the problem appears in minute data , not tick data.
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Dec 12, 2007 07:01 PM
Msg. 23 of 26
I am sorry you are still experiencing difficulty, we will need to discuss the type of software you are using and what possible solutions may be out there when the IQFeed support team comes in tomorrow morning at 6am CST. I am unable to view relevant account information that they will have access to.
The only other option I can think of is to delete your minute data completely from your software and then refetch it. If that doesn't work let us know at support@dtniq.com. If you can include a number and time that would be convenient to call, we can follow up with you first thing tomorrow. Thanks for your patience and your business, Tim |
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mong -Interested User- Posts: 20 Joined: Dec 12, 2007 |
Posted: Dec 13, 2007 01:28 AM
Msg. 24 of 26
hi, i know some are having data issues. i'm trying to refresh/download the Z7 futures and can only get the last 1-2 days. does this have something to do with the rollover???
anyone else having this problem? thanks. reg.mong. |
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sersan -Interested User- Posts: 62 Joined: Dec 12, 2007
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Posted: Dec 13, 2007 02:46 AM
Msg. 25 of 26
I appreciate that you have filled the missed data in Eurex and Euronext markets, but until now, I have one symbol without the data. I am referring to EXZ7 or EX#
Thank you very much and best regards. |
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DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004
DTN IQFeed/DTN.IQ/DTN NxCore |
Posted: Dec 13, 2007 06:24 AM
Msg. 26 of 26
It looks like this did get missed. We will get it filled in later today.
Jay Froscheiser DTN - Trading Markets |
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