Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry
"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim
"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"Version 4.0.0.2 has been working well for me and I appreciate that it is now a much tighter client to work with. I feel I can go to press with my own application and rely on a stable platform" - Comment from David in IA.
"I use IQ Feed, Great stuff as far as data analysis information, storage and retrieval is concerned." - Comment from Public Forum
"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat
"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN Satellite Products »Financial Futures data being discontinued with only 10 days advance notice !!!!
Author Topic: Financial Futures data being discontinued with only 10 days advance notice !!!! (3 messages, Page 1 of 1)

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: Apr 25, 2008 01:56 PM          Msg. 1 of 3
Is this some sort of practical joke?

How can DTN provide only ten days notice that it is discontinuing financial futures data delivery on what amounts to a list of the hundred highest volume futures contracts including ES, NQ, YM, FF, TY, US, etc. to clients that have paid for this service for many years and rely on this data.

DTN clients deserve better treatment than this.

I understand DTN is running out of bandwidth on the satellite but you should have seen this coming months ago and provided a few months of advance notice in order to provide time for your clients to make other arrangements.

Is DTN going to provide a FREE DTNIQ account to satellite customers in order for us to obtain the data on the symbols that will no longer be available via satellite, that seems the least you can do. Even a solution of this sort requires a second computer and lots of work on the client side in order to accomodate this data split.

Can't you delay the change in service for at least one month and allow us some time to integrate your internet data into our analysis.

Over the last two days I have left two messages for "Andy" at the phone number provided on the letter which I received only a couple of days ago from DTN CEO Robert Gordon informing me of this disturbing news. I have still not received a call back.

Please let me know what if anything DTN is planning to do to mitigate the problems caused by this abrupt and dramatic reduction in service. How can you expect us to pay exchange fees and then cherry pick the symbols that you are going to deliver. DTN must come up with some solution such as a DTNIQ feed idea or you have just made your satellite service virtually useless to traders.

Please get back to me with some good news.

Thanks

Joe

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004


Posted: Apr 25, 2008 01:59 PM          Msg. 2 of 3
Joe
That reads Financial Future OPTIONS being discontined as of the May 1 not the furures just the options.

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: Apr 25, 2008 02:53 PM          Msg. 3 of 3
Thanks for the good news Loren.

Sorry for the confusion, I guess my heart attack can wait for now.

Joe
 

 

Time: Thu October 1, 2020 8:12 AM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003