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»Forums Index »Archive (2017 and earlier) »Data and Content Support »failure retrieving ip information..

Author	Topic: failure retrieving ip information.. (3 messages, Page 1 of 1)
lbfvt -Interested User- Posts: 75 Joined: Sep 19, 2006	Posted: Dec 29, 2010 07:18 PM Msg. 1 of 3 good evening, over there! ..hmm, just noticed my connection dropped around 742pm (eastern time) and now i'm seeing 'failure retrieving ip information' on iqfeed start-up screen - 1st time i've actually ever seen that; just wondering ifn trouble = your end or my end.. somehows? thanks, eh! lbfvt
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Dec 29, 2010 07:44 PM Msg. 2 of 3 I am not seeing any issues logging in. Usually the failure retrieving IP Information error is due to the inability of your machine to contact our login servers. Since you dropped your connection, it would appear a route to our servers must have been lost. I would suggest a complete reboot of your machine just to ensure it clears cached routing table info and try to connect again. Let us know if you continue to have problems. Jay Froscheiser DTN
lbfvt -Interested User- Posts: 75 Joined: Sep 19, 2006	Posted: Dec 29, 2010 11:35 PM Msg. 3 of 3 alright, so now we know itsa my end, and itsa something new/not seen here before. before telling me to upgrade versions again ];), is there a way to clear that 'cached routing table' manually, by chance? after about a good dozen re-takes, the thing finally did kick-in, although much too slowly to convince me everything's alright as before the adventure began. ..we'll see how far along it hobbles along for now, and meanwhile get to work on trying to remember steps to properly upgrade versions, indeed -- lbfvt