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»Forums Index »Product Support »ProphetX Support »ProphetX error when opening, cannot run or uninstall program
Author Topic: ProphetX error when opening, cannot run or uninstall program (3 messages, Page 1 of 1)

westbureaufarms
-Interested User-
Posts: 2
Joined: Jul 31, 2013


Posted: Jul 31, 2013 09:31 AM          Msg. 1 of 3
Hello, every time I try to open ProphetX I get the error message "The feature you are trying to use is on a network resource that is unavailable." It gives me the option to try and find the ProphetX.msi file, which as far as I can tell, is in the correct file. When I click on the file to try and re-route the path, it just keeps telling me that it is not the correct file. I cannot open the program, uninstall, or re-install over the existing program without getting this error message. If anyone has any idea about how to fix this please let me know. Thanks!

DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004


Posted: Jul 31, 2013 09:38 AM          Msg. 2 of 3
I believe your DTN ProphetX desktop shortcut icon has lost it's mapping to the actual Prophet X application. Delete the desktop icon. Then, go into My Computer > Local Disk (C:) > Program Files > DTN > Prophet X. There should be a ProphetX.exe in there. Right-click this and select Send to > Desktop (create Shortcut). This will put a new DTN Prophet X icon on your desktop that should work correctly. If this doesn't fix it please call our technical support line.

Kevin - DTN Tech Support

westbureaufarms
-Interested User-
Posts: 2
Joined: Jul 31, 2013


Posted: Jul 31, 2013 10:03 AM          Msg. 3 of 3
That worked! Thank you very much
 

 

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