Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John
"I'm very glad I switched to IQFeed. It's working perfectly with no lag, even during fast market conditions." - Comment from Andy via Email
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.
"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »ProphetX error when opening, cannot run or uninstall program
Author Topic: ProphetX error when opening, cannot run or uninstall program (3 messages, Page 1 of 1)

westbureaufarms
-Interested User-
Posts: 2
Joined: Jul 31, 2013


Posted: Jul 31, 2013 09:31 AM          Msg. 1 of 3
Hello, every time I try to open ProphetX I get the error message "The feature you are trying to use is on a network resource that is unavailable." It gives me the option to try and find the ProphetX.msi file, which as far as I can tell, is in the correct file. When I click on the file to try and re-route the path, it just keeps telling me that it is not the correct file. I cannot open the program, uninstall, or re-install over the existing program without getting this error message. If anyone has any idea about how to fix this please let me know. Thanks!

DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004


Posted: Jul 31, 2013 09:38 AM          Msg. 2 of 3
I believe your DTN ProphetX desktop shortcut icon has lost it's mapping to the actual Prophet X application. Delete the desktop icon. Then, go into My Computer > Local Disk (C:) > Program Files > DTN > Prophet X. There should be a ProphetX.exe in there. Right-click this and select Send to > Desktop (create Shortcut). This will put a new DTN Prophet X icon on your desktop that should work correctly. If this doesn't fix it please call our technical support line.

Kevin - DTN Tech Support

westbureaufarms
-Interested User-
Posts: 2
Joined: Jul 31, 2013


Posted: Jul 31, 2013 10:03 AM          Msg. 3 of 3
That worked! Thank you very much
 

 

Time: Wed June 26, 2019 12:49 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003