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»Forums Index »Product Support »ProphetX Support »Close price displays zero values in my application using prophetX to pull the latest nymex data through API
Author Topic: Close price displays zero values in my application using prophetX to pull the latest nymex data through API (3 messages, Page 1 of 1)

jtirunagari
-Interested User-
Posts: 2
Joined: Nov 26, 2014


Posted: Nov 26, 2014 02:12 AM          Msg. 1 of 3
Close price displays zero values in my application using prophetX to pull the latest nymex data through API - upon refreshing the app, proper values are displayed when accessed using server located in US but in India we could replicate the issue after idle time of 30min - the app displays zero values.

jtirunagari
-Interested User-
Posts: 2
Joined: Nov 26, 2014


Posted: Nov 26, 2014 02:13 AM          Msg. 2 of 3
Need help figuring out the root cause for this issue.

DTN_Tech_Kevin_A
-Interested User-
Posts: 4
Joined: May 7, 2004


Posted: Nov 26, 2014 07:13 AM          Msg. 3 of 3
We don't want you to put your account information on the forums, but we need to take a look at your account to further assist you.
Could you please send the question and your Prophet X login info to prophetx@dtn.com?

Kevin - DTN Tech Support
 

 

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