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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »Problem downloading VIX.XO - "Unauthorized user ID."

Author	Topic: Problem downloading VIX.XO - "Unauthorized user ID." (2 messages, Page 1 of 1)
bludev -Interested User- Posts: 16 Joined: Nov 14, 2012	Posted: Jun 29, 2017 11:25 PM Msg. 1 of 2 We are having problem downloading historical data for the following IQFeedSymbol : "VIX.XO", "OVX.XO", "TYVIX.XO", "GVZ.XO", and "EVZ.XO". We noticed that this stopped working from 22-Apr-2017 since our program is scheduled to download once a day. We are using IQFeed ver 5.2.6.0. The following is the message being sent and received: >>SENT HDT,VIX.XO,20161231,,,1,, >>RECEIVE S,CURRENT PROTOCOL,5.0 E,Unauthorized user ID., !ENDMSG!, It works fine for the tick data but not the daily data. Please help! Thanks
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Jun 30, 2017 05:19 AM Msg. 2 of 2 Good morning, There was a bug in our system that was allowing these to be pulled without the appropriate permissions. But, it should be the same for tick and daily, we will look into that. But going forward, just contact our sales/service team and they can help add the CBOE indicies to your account or you can add them via the website (link below) and then things should work as expected. Tim https://my.telventdtn.com/storefront/login?ReturnUrl=%2fstorefront%2fcustomer%2fServiceSummary%3f