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"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
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Viewing User Profile for: dtn teresa gilster
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DTN is finishing our testing phase for the upgrading and relocating our Data Centers to Chicago, IL. This change will improve reliability and reduce latency for data we provide.

If you have not had a chance to make the required firewall changes, please do so now. Customers with outbound firewalls will require an IP address addition to connect as the new Data Center is phased in. This will need to be done this week. Follow this link for the documentation: https://iqhelp.dtn.com/firewall-ip-addresses/

If you do not have an outbound firewall no change is required to be made to continue with the service after the Data Center upgrade.

Thank you

System Status Announcements » LIVE CHAT IS DOWN Oct 5, 2021 09:26 PM (Total replies: 2)

We are currently experiencing issues with our live chat for Technical Support. To reach Support, please email support@iqfeed.net or call (800) 779-7299.

General Product Announcements » Labor Day Monday Sept. 6th Holiday Hours Sep 4, 2021 05:52 PM (Total replies: 0)

In observance of the Labor Day holiday, IQ Feed Customer support will be closed from 10:00am-5:00pm (cst).
We will reopen at 5:00pm (cst). Thank you.


Monday August 2 is a civic holiday in Canada, and Canadian markets are closed.

System Status Announcements » News not updating Jul 27, 2021 08:44 AM (Total replies: 2)

We are continuing to investigate the cause of this issue and have engaged additional engineers.

System Status Announcements » News not updating Jul 27, 2021 08:11 AM (Total replies: 2)

Currently all our news sources are not updating. Developers are looking into the issue.

IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Aug 28, 2020 01:54 PM (Total replies: 22)

Roberts,

Our development team is researching potential solutions, however, we are unable to provide an ETA on when a decimal change would be implemented.

We thank you for your feedback. While we cannot promise immediate changes, we take all comments from our users seriously. Thank you for being a DTN customer.

Best regards,
Teresa Gilster
Global Customer Services Manager


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