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"You have an excellent feed. Very few spikes for Spot Forex." - Comment from Public Forum Post
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"DTN has never given me problems. It is incredibly stable. In fact I've occasionally lost the data feed from Interactive Brokers, but still been able to trade because I'm getting good data from DTN." - Comment from Leighton
"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
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Viewing User Profile for: DTN Todd
About Contact
Joined: Mar 24, 2010 07:15 AM
Last Post: Sep 2, 2021 12:45 AM
Last Visit: Sep 2, 2021 12:45 AM
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Email: todd.doering@dtn.com
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Post Statistics
DTN Todd has contributed to 69 posts out of 20376 total posts (0.34%) in 4,235 days (0.02 posts per day).

20 Most recent posts:
Data and Content Support » mktsymbols_v2.txt - full dates for futures, options, and foptions Sep 2, 2021 12:45 AM (Total replies: 7)

We will look into this and let you know the result.

Thanks
Todd DTN Customer Support

Data and Content Support » mktsymbols_v2.txt - full dates for futures, options, and foptions Sep 2, 2021 12:05 AM (Total replies: 7)

The expiration date is available in the IQfeed applications Snapquote. On your desktop select the icon IQfeed applications then select Snapquote then enter the symbol. The expiration date is available in Snapquote for all of your example

Thanks
Todd DTN Customer Service

Forum Suggestions » https:// ???? Aug 29, 2021 09:47 PM (Total replies: 2)

Hello Stargazer

We are researching both of your Forum posts we will post the results when we have that information

Thanks
Todd IQfeed customer support

Data and Content Support » Different Data on Tick vs 1min Aug 18, 2021 08:44 PM (Total replies: 5)

Hello ChainsawDR

There are a few things that this could be, I am having our data team look into the data aspect. When we have an answer we will post that information

Thanks
Todd IQfeed Customer Support

IQFeed Developer Support » MICRO WTI CRUDE OIL FUTURES Jul 13, 2021 07:35 PM (Total replies: 4)

Market Depth is available for QMCL. If you could contact IQfeed service we can go over your authorizations.
chat is available at www.iqfeed.net

Thanks
Todd IQfeed Support

Data and Content Support » Volume issue Jun 30, 2021 01:38 AM (Total replies: 4)

I will have our developer support team look into this

Thanks
Todd

Data and Content Support » Volume issue Jun 29, 2021 10:56 PM (Total replies: 4)

Hello Newdoct

Our data team researched your inquiry, they verified that our minute data volume is correct. We do not count up the total volume as that is supplied by the exchange. If you have any questions please contact service chat is available at www.iqfeed.net IQfeed service phone number 800.779.7299

Thanks
Todd

Data and Content Support » Volume issue Jun 29, 2021 09:46 PM (Total replies: 4)

We will have our data team look into this and then post their findings

Thanks
Todd

Data and Content Support » Time & Sales Volume - Format Question Jun 17, 2021 09:52 PM (Total replies: 2)

In IQfeed time and sales, the incremental volume is actual size and is not truncated.

Thank You
Todd D
IQfeed Customer Support

System Status Announcements » DTN currently unable to take chats and emails May 11, 2021 07:26 PM (Total replies: 1)

As of 7:24pm DTN is service is available for chats and emails

Thank you for your patience

Todd

System Status Announcements » DTN currently unable to take chats and emails May 11, 2021 07:04 PM (Total replies: 1)

As of 7pm central 5/11/2021 Thank you for contacting DTN. IQfeed and Prophet X service are not able to take chats or emails at this time. Service is available for phone calls. We apologize for the inconvenience

Thank you
Todd Customer Support

Data and Content Support » Missing historical tick data for RIDE and TSNPD Mar 29, 2021 10:09 PM (Total replies: 15)

Hello Napoleon

We should have a determination regarding the data for the symbols RIDE and SCR tomorrow. The symbol guide does not include specific details on delists etc. After those guide files are overwritten there is not a record of them available. For a more direct interaction customer service is available for chat at www.iqfeed.net from 5pm Sunday to 6pm Friday Central time

Thanks
Todd DTN

Data and Content Support » Missing historical tick data for RIDE and TSNPD Mar 28, 2021 11:38 PM (Total replies: 15)

Hello Napoleon

We can have our data team look into this. What is the description and the exact symbol that you are using for TSNPD?

Thanks
Todd DTN Support

DTN.IQ Client Software Support » Opening volume Mar 28, 2021 11:05 PM (Total replies: 2)

Hello

We can have our data team look into this. Can you supply us some additional details such as what is the symbol you are seeing this activity for and a specific date. Are you utilizing our API?

Thanks
Todd DTN Support

DTNIQ Client Software Wish List » India VIX Sep 3, 2020 01:15 AM (Total replies: 4)

Hello domino99

If you are interested in having India VIX data available on IQfeed we can certainly put that request into management for you. We would just have a couple of questions for you regarding your potential usage of the enhancement you are requesting. IQfeed service can assist our email is service@iqfeed.net

Thanks
Todd

DTN.IQ Client Software Support » IQ Feed randomly disconnects Sep 2, 2020 11:38 PM (Total replies: 2)

Hello pokergg

If there is anything IQfeed service can assist you with we are available for chat 5pm Sunday to 6pm Friday Central time at www.iqfeed.net

Thanks
Todd IQfeed Support

DTN.IQ Client Software Support » username and password not saved Aug 26, 2020 09:57 PM (Total replies: 2)

Hello Gofortips

We can assist with this issue we will need some additional information if you could contact service we are available for chat 24/5 Sunday at 5pm central to Friday at 6pm central email is support@iqfeed.net

Thanks
Todd

IQFeed Developer Wish List » Add Basis of Trade to Historical Interval Calls Jun 4, 2020 11:23 PM (Total replies: 4)

Hello MV_opt

I will have our developer support team review your request

Thanks
Todd

IQFeed Developer Support » Time Zones included in Listed Markets(SLM) call Jun 3, 2020 08:48 PM (Total replies: 5)

Hello MV_opt

I will have our developer support team look into your inquiry, they should have an answer for you within 24 hours

Thanks
Todd

Data and Content Support » Same Timestamp with different TickID May 31, 2020 10:55 PM (Total replies: 12)

Hello Pierre845

We will look into your inquiry, we should have an answer for you within 24 hours

Thanks
Todd


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