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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Login Failure

Author	Topic: Login Failure (7 messages, Page 1 of 1)
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 3, 2007 05:58 PM Msg. 1 of 7 First the company website, now I'm unable to login. IQFeed client is telling me: "Failure retrieving login information" Looks like some sort of less localized problem. Best regards, MK
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 3, 2007 06:03 PM Msg. 2 of 7 We are looking into the login issue. I have confirmed the issue and it should be resolved shortly. Jay Froscheiser DTN - Trading Markets
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Nov 3, 2007 09:14 PM Msg. 3 of 7 The login issue is resolved. We apologize for the inconvenience. At this time engineers are still looking into the issue with the symbol guide. We hope to have a resolution soon. Thanks mike
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 3, 2007 10:01 PM Msg. 4 of 7 Thanks Mike, no problem. Lazy sunday here anyhow, but this inconvience did mean I could not procrastinate some chores
Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007	Posted: Nov 4, 2007 09:20 AM Msg. 5 of 7 I received the same error message of "Failure retrieving login information" and have not been able to log-in. Now I receive the following message " Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance." I have not changed my service on my end. Any suggestions as to what happened?
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 4, 2007 10:16 AM Msg. 6 of 7 Jessica, Please send me a Private Message with your loginID and the product you are using with IQFeed (what software). We will look into your login issues and get it resolved. Thanks Jay Froscheiser DTN - Trading Markets
Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007	Posted: Nov 4, 2007 01:19 PM Msg. 7 of 7 Jay, I am sorry but how do I send a private message? As for your other question I am using Amibroker for the software. Everything was fine until a few days ago when this started to happen.