fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
|
Posted: Jan 23, 2008 05:09 AM
Msg. 1 of 6
No data for this cross??? I receive data for everything else.
|
fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
|
Posted: Jan 23, 2008 05:22 AM
Msg. 2 of 6
I see now that the data for that cross stopped yesterday 11:15 AM, any explanation?
|
DTN_Ken_Heinze
-Interested User-
Posts: 49
Joined: May 4, 2004
|
Posted: Jan 23, 2008 06:41 AM
Msg. 3 of 6
I've reported this to our Market Data dept. will post here with their response asap.
Ken Heinze, Market Access Customer Service
|
fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
|
Posted: Jan 23, 2008 07:15 AM
Msg. 4 of 6
Thank you - but would you please try to get an answer ASAP if this is a permanent problem or a temporary one!! As I have to change a lot of software if you will not deliver that symbol anymore.
|
DTN_Ken_Heinze
-Interested User-
Posts: 49
Joined: May 4, 2004
|
Posted: Jan 23, 2008 07:17 AM
Msg. 5 of 6
The feed from Reuters stopped yesterday morning. We contacted Reuters and they also were not receiving data from Barclays. They are researching the problem.
Ken Heinze, Market Access Customer Service
|
fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
|
Posted: Jan 23, 2008 12:21 PM
Msg. 6 of 6
Is it too much to ask why I have not heard back about this problem by now - more than 24 hours without a price on this cross? I understand that it is either Reuters or more correctly Barclays that have a problem, but we should at least get an answer better than 'they are looking into the problem'!
Do they intend to deliver the data or not - that is the question, as no technical problem can anymore be the case, as they apparently are able to deliver all other kinds of data.
|