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"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum
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"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin
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"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
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"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email
"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
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AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007
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Posted: Jul 19, 2008 08:29 PM

Msg. 1 of 4
A problem i've encountered when installing DTN on a new-to-me computer is having to reconfigure everything...option chains, charts, Time & Sales, etc, etc, etc.
How about some easy to use config files that we could move to other computers, instead of all of the Registry stuff that's currently in place?
No reason DTN couldn't be smart enough to read some easy to maintain text files rather that messing with registry garbage.
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DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007
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Posted: Jul 22, 2008 08:27 AM

Msg. 2 of 4
Hi AMA,
I have gone ahead and submitted a customer request for this feature, and agree that this would help all of us out! I will update when I hear back from our product management group.
Kind regards,
Sarah Sexton Edited by DTN_SarahS on Jul 22, 2008 at 08:43 AM
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AMA
-DTN Evangelist-
Posts: 183
Joined: Aug 1, 2007
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Posted: Sep 4, 2008 11:04 PM

Msg. 3 of 4
Well, part way there on this - I managed to port over the registry configs for charts, T&S and Options chains, along with some .wat(watchlists) to a computer with a newer, unconfigured DTN on it, with no problems. Had to know where in the registry this stuff is, which wasn't a problem for me, but would hose up many users.
I renamed the existing registry areas on the new 'puter, then imported the various registry chunks, and it all worked fine.
So, I'm certainly more portable now, but ultimately, some sort of text based, readable, non-registry config files would be an item for future releases.
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DTN_Jay_Froscheiser
-VP, Product Operations-
Posts: 1746
Joined: May 3, 2004
DTN IQFeed/DTN.IQ/DTN NxCore
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Posted: Sep 5, 2008 10:55 AM

Msg. 4 of 4
When it comes to client software, 95% of our development resource has moved to our ProphetX software. In this software, there are workbook files (single files) that contain the settings for your charts, quote sheets, symbol lists, templates, etc. In addition, each of these settings are saved so your screen will come up each day in the exact same configuration as previously.
That being said, each update to the DTN.IQ software has at least allowed us to clean up the registry settings a bit which may make it easier to create an import/export function for user settings. we will see if we can get something in a future build.
In the mean time, I recommend taking a look at ProphetX if you haven't already. Our Sales group can setup a free trial for you, and you can run them side by side on your PC.
Jay Froscheiser DTN - Trading Markets
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