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dtn teresa gilster has contributed to 15 posts out of 21251 total posts
(0.07%) in 5,709 days (0.00 posts per day).
20 Most recent posts:
The connection issue has been resolved that impacted some of our IQFeed users. Please contact Customer Support if you are still experiencing the issue. We thank you for your patience and understanding while we resolved the connection issue.
DTN would like to wish our customers a safe and happy Holidays!
Holiday Customer Service Hours: (all times CST)
Friday- Dec. 23 – 12:00am-2:00pm Monday- Dec. 26 - 12:00am -9:00am Friday- Dec. 30th – 12:00am – 2:00pm Monday - Jan. 2nd - 12:00am-9:00am
Thank you!
DTN would like to wish our customers a safe and Happy Thanksgiving.
Holiday Customer Service Hours:
Thursday, Nov. 24th: Open 12:00am -10:00am (cst) Friday, Nov. 25th: Open 12:00am - 2:00pm (cst)
We have resolved the issues we were having with IQFeed and Historical data. If you are still seeing problems, make sure you completely disconnect from the feed and make a fresh connection. We apologize for any inconvenience this may have caused.
DTN continues to investigate the issue with pulling history. We apologize for the inconvenience, and we appreciate your patience.
DTN is aware of an issue with the IQFeed Historical Data. Our engineers are working to resolve it now.
Effective Sunday, June 12 (trade date Monday, June 13), the lead month roll procedure for E-mini S&P 500 and Micro E-mini S&P 500 futures will be amended on CME Globex.
Click on link to review changes: https://iqhelp.dtn.com/cme-changes-lead-month-roll-procedure/
Thank you!
In observance of the Memorial Day holiday, IQ Feed Customer Service will be closed Monday, May 30th. We will reopen at 12:00am CT on Tuesday, May 31st.
Monday, May 23, 2022 ICE Futures US Canola - Closed TSX - Closed for Victoria Day
Friday, May 27, 2022 Regular trading hours
Sunday, May 29, 2022 CME Globex: Equity, Cryptocurrency, Interest Rate, FX, Energy, Metals- Regular open at 5:00 p.m. for trade date of Tuesday, May 31 MGEX SPIKES-Regular open at 5:00 p.m. for trade date of Tuesday, May 31 Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices - Extended Pre-Open at 4:00 p.m. Dairy- Extended Pre-Open at 4:00 p.m.
Monday, May 30, 2022 CME Globex: MGEX SPIKES-Trading halt at 10:30 a.m. Equity, Interest Rate -Trading halt at Noon Cryptocurrency, FX-Trading halt at 4:00 p.m. Halted products resume trading at 5:00 p.m. for trade date Tuesday, May 31 Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices -Regular open at 7:00 p.m. for trade date of Tuesday, May 31 Dairy -Regular open at 5:00 p.m. for trade date of Tuesday, May 31 Lumber, Livestock- Closed Eurex Brazilian, Canadian and US Equity Derivatives-Closed ICE Futures Europe UK Natural Gas and Power Contracts, IFEUNatural Gas 1st Line Contracts -Early Close at 11:00 a.m. ICE Futures US Sugar No 11 and No 16, Coffee, Cotton, Cocoa, FCOJ-Closed Canola -Regular Trading Hours US Dollar Index and Currency Pairs-Regular Trading Hours,No TAS Trading MSCI Index, NYSE FANG, Monthly Precious Metals-Early Close at Noon,No TAS Trading Bakkt Bitcoin-Early Close at 4:00 p.m.,No TAS Trading NYSE, NYSE American, ARCA, NYSE Bonds, NASDAQ-Closed
Tuesday, May 31, 2022 Regular Trading hours
Thursday, June 2, 2022 Eurex British Equity Derivatives-Closed ICE Futures Europe IFEU Agricultural Commodities-Closed UK Natural Gas and Power Contracts-Closed IFEU Natural Gas 1st Line Contracts-Closed LME, LSE-Closed
Friday, June 3, 2022 Eurex British Equities Derivatives-Closed ICE Futures Europe IFEU Agricultural Commoditites-Closed UK Natural Gas and Power Contracts-Closed IFEU Natural Gas 1st Line Contracts-Closed ICE Futures US Cocoa, Coffee, Sugar No 11- Late Open at 6:30 a.m. LME, LSE -Closed
DTN is finishing our testing phase for the upgrading and relocating our Data Centers to Chicago, IL. This change will improve reliability and reduce latency for data we provide.
If you have not had a chance to make the required firewall changes, please do so now. Customers with outbound firewalls will require an IP address addition to connect as the new Data Center is phased in. This will need to be done this week. Follow this link for the documentation: https://iqhelp.dtn.com/firewall-ip-addresses/
If you do not have an outbound firewall no change is required to be made to continue with the service after the Data Center upgrade.
Thank you
We are currently experiencing issues with our live chat for Technical Support. To reach Support, please email support@iqfeed.net or call (800) 779-7299.
In observance of the Labor Day holiday, IQ Feed Customer support will be closed from 10:00am-5:00pm (cst). We will reopen at 5:00pm (cst). Thank you.
Monday August 2 is a civic holiday in Canada, and Canadian markets are closed.
We are continuing to investigate the cause of this issue and have engaged additional engineers.
Currently all our news sources are not updating. Developers are looking into the issue.
Roberts,
Our development team is researching potential solutions, however, we are unable to provide an ETA on when a decimal change would be implemented.
We thank you for your feedback. While we cannot promise immediate changes, we take all comments from our users seriously. Thank you for being a DTN customer.
Best regards, Teresa Gilster Global Customer Services Manager
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