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dtn teresa gilster has contributed to 15 posts out of 21185 total posts
(0.07%) in 5,483 days (0.00 posts per day).
20 Most recent posts:
System Status Announcements »
Connection Issue - Resolved Jan 4, 2023 09:22 AM
(Total replies: 0)
The connection issue has been resolved that impacted some of our IQFeed users. Please contact Customer Support if you are still experiencing the issue. We thank you for your patience and understanding while we resolved the connection issue.
General Product Announcements »
Christmas and New Year's Holiday Hours Dec 14, 2022 10:01 AM
(Total replies: 0)
DTN would like to wish our customers a safe and happy Holidays! Holiday Customer Service Hours: (all times CST) Friday- Dec. 23 – 12:00am-2:00pm Monday- Dec. 26 - 12:00am -9:00am Friday- Dec. 30th – 12:00am – 2:00pm Monday - Jan. 2nd - 12:00am-9:00am Thank you!
General Product Announcements »
Thanksgiving Holiday Hours for IQFeed Support Nov 17, 2022 01:29 PM
(Total replies: 0)
DTN would like to wish our customers a safe and Happy Thanksgiving. Holiday Customer Service Hours: Thursday, Nov. 24th: Open 12:00am -10:00am (cst) Friday, Nov. 25th: Open 12:00am - 2:00pm (cst)
System Status Announcements »
IQFeed Historical Data issue Oct 17, 2022 07:15 AM
(Total replies: 2)
We have resolved the issues we were having with IQFeed and Historical data. If you are still seeing problems, make sure you completely disconnect from the feed and make a fresh connection. We apologize for any inconvenience this may have caused.
System Status Announcements »
IQFeed Historical Data issue Oct 16, 2022 07:58 PM
(Total replies: 2)
DTN continues to investigate the issue with pulling history. We apologize for the inconvenience, and we appreciate your patience.
System Status Announcements »
IQFeed Historical Data issue Oct 16, 2022 05:09 PM
(Total replies: 2)
DTN is aware of an issue with the IQFeed Historical Data. Our engineers are working to resolve it now.
General Product Announcements »
CME Changes Lead Month Roll Procedure - Effective 6/12/22 Jun 9, 2022 10:06 AM
(Total replies: 0)
Effective Sunday, June 12 (trade date Monday, June 13), the lead month roll procedure for E-mini S&P 500 and Micro E-mini S&P 500 futures will be amended on CME Globex. Click on link to review changes: https://iqhelp.dtn.com/cme-changes-lead-month-roll-procedure/ Thank you!
General Product Announcements »
Memorial Day 2022 Exchange Hours/ Customer Service Closed Monday May 30th May 23, 2022 12:59 PM
(Total replies: 0)
In observance of the Memorial Day holiday, IQ Feed Customer Service will be closed Monday, May 30th. We will reopen at 12:00am CT on Tuesday, May 31st. Monday, May 23, 2022 ICE Futures US Canola - Closed TSX - Closed for Victoria Day Friday, May 27, 2022 Regular trading hours Sunday, May 29, 2022 CME Globex: Equity, Cryptocurrency, Interest Rate, FX, Energy, Metals- Regular open at 5:00 p.m. for trade date of Tuesday, May 31 MGEX SPIKES-Regular open at 5:00 p.m. for trade date of Tuesday, May 31 Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices - Extended Pre-Open at 4:00 p.m. Dairy- Extended Pre-Open at 4:00 p.m. Monday, May 30, 2022 CME Globex: MGEX SPIKES-Trading halt at 10:30 a.m. Equity, Interest Rate -Trading halt at Noon Cryptocurrency, FX-Trading halt at 4:00 p.m. Halted products resume trading at 5:00 p.m. for trade date Tuesday, May 31 Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices -Regular open at 7:00 p.m. for trade date of Tuesday, May 31 Dairy -Regular open at 5:00 p.m. for trade date of Tuesday, May 31 Lumber, Livestock- Closed Eurex Brazilian, Canadian and US Equity Derivatives-Closed ICE Futures Europe UK Natural Gas and Power Contracts, IFEUNatural Gas 1st Line Contracts -Early Close at 11:00 a.m. ICE Futures US Sugar No 11 and No 16, Coffee, Cotton, Cocoa, FCOJ-Closed Canola -Regular Trading Hours US Dollar Index and Currency Pairs-Regular Trading Hours,No TAS Trading MSCI Index, NYSE FANG, Monthly Precious Metals-Early Close at Noon,No TAS Trading Bakkt Bitcoin-Early Close at 4:00 p.m.,No TAS Trading NYSE, NYSE American, ARCA, NYSE Bonds, NASDAQ-Closed Tuesday, May 31, 2022 Regular Trading hours Thursday, June 2, 2022 Eurex British Equity Derivatives-Closed ICE Futures Europe IFEU Agricultural Commodities-Closed UK Natural Gas and Power Contracts-Closed IFEU Natural Gas 1st Line Contracts-Closed LME, LSE-Closed Friday, June 3, 2022 Eurex British Equities Derivatives-Closed ICE Futures Europe IFEU Agricultural Commoditites-Closed UK Natural Gas and Power Contracts-Closed IFEU Natural Gas 1st Line Contracts-Closed ICE Futures US Cocoa, Coffee, Sugar No 11- Late Open at 6:30 a.m. LME, LSE -Closed
Miscellaneous Messages »
IP Address Change for IQ Services - Firewall Settings for IQ Oct 18, 2021 07:01 AM
(Total replies: 3)
DTN is finishing our testing phase for the upgrading and relocating our Data Centers to Chicago, IL. This change will improve reliability and reduce latency for data we provide. If you have not had a chance to make the required firewall changes, please do so now. Customers with outbound firewalls will require an IP address addition to connect as the new Data Center is phased in. This will need to be done this week. Follow this link for the documentation: https://iqhelp.dtn.com/firewall-ip-addresses/ If you do not have an outbound firewall no change is required to be made to continue with the service after the Data Center upgrade. Thank you
System Status Announcements »
LIVE CHAT IS DOWN Oct 5, 2021 09:26 PM
(Total replies: 2)
We are currently experiencing issues with our live chat for Technical Support. To reach Support, please email support@iqfeed.net or call (800) 779-7299.
General Product Announcements »
Labor Day Monday Sept. 6th Holiday Hours Sep 4, 2021 05:52 PM
(Total replies: 0)
In observance of the Labor Day holiday, IQ Feed Customer support will be closed from 10:00am-5:00pm (cst). We will reopen at 5:00pm (cst). Thank you.
General Product Announcements »
Canadian Markets Closed - Monday August 2, 2021 Aug 2, 2021 11:09 AM
(Total replies: 0)
Monday August 2 is a civic holiday in Canada, and Canadian markets are closed.
System Status Announcements »
News not updating Jul 27, 2021 08:44 AM
(Total replies: 2)
We are continuing to investigate the cause of this issue and have engaged additional engineers.
System Status Announcements »
News not updating Jul 27, 2021 08:11 AM
(Total replies: 2)
Currently all our news sources are not updating. Developers are looking into the issue.
IQFeed 3rd Party Software Support »
Daily (not Intraday) Splits Aug 28, 2020 01:54 PM
(Total replies: 22)
Roberts, Our development team is researching potential solutions, however, we are unable to provide an ETA on when a decimal change would be implemented. We thank you for your feedback. While we cannot promise immediate changes, we take all comments from our users seriously. Thank you for being a DTN customer. Best regards, Teresa Gilster Global Customer Services Manager |
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