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"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken
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Viewing User Profile for: DTN_Jose
About Contact
Joined: Apr 15, 2021 08:36 AM
Last Post: Feb 26, 2024 03:16 AM
Last Visit: Feb 27, 2024 02:38 AM
Website:  
Location: Netherlands
Occupation: DTN Customer service Rep.
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Email: jose.ribeiro@dtn.com
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Post Statistics
DTN_Jose has contributed to 6 posts out of 21185 total posts (0.03%) in 1,101 days (0.01 posts per day).

20 Most recent posts:
System Status Announcements » TENFORE data currently unavailable. Feb 26, 2024 03:16 AM (Total replies: 1)

Dear DTN users,

Thank you for your time and patience.
We gladly inform that TENFORE is streaming live data again.

DTn wishes a nice day and an amazing week!

Jose Ribeiro | DTN | Technical Customer Service Representative
www.dtn.com


System Status Announcements » TENFORE data currently unavailable. Feb 26, 2024 01:04 AM (Total replies: 1)

We have not been able to connect to Tenfore data source since around 00:46pm ET, February 26th
Our network team is working to fix the issue as soon as possible.

Thank you for your time and patience, we will keep this post updated.




Jose Ribeiro | DTN | Technical Customer Service Representative
www.dtn.com

Edited by DTN_Jose on Feb 26, 2024 at 01:05 AM
Edited by DTN_Jose on Feb 26, 2024 at 01:08 AM
Edited by DTN_Jose on Feb 26, 2024 at 01:08 AM

System Status Announcements » Connection issue - June the 20th Jun 20, 2023 02:18 AM (Total replies: 0)

Dear IQFeed customers,
We had an internet issue that affected our services but please be informed that all our services are back and fully operational again.
Our operations team took immediate action when the issue was first experienced and contacted our vendor who had disruption in their service affecting our data feed and client access. Please accept our apologies for the inconvenience caused.

Jose Ribeiro | DTN | Technical Customer Service Representative
www.dtn.com


System Status Announcements » LIVE CHAT is now 100% operational Oct 6, 2021 05:43 AM (Total replies: 0)

Thank you all for your time and patience.
I gladly inform you that the chat is now 100% operational from any of the DTN websites.

DTN wishes you all an amazing day! :)

José Ribeiro.

System Status Announcements » LIVE CHAT IS DOWN Oct 6, 2021 05:42 AM (Total replies: 2)

Thank you all for your time and patience.
I gladly inform you that the chat is now 100% operational from any of the DTN websites.

DTN wishes you all an amazing day! :)

José Ribeiro.

System Status Announcements » LIVE CHAT IS DOWN Oct 6, 2021 03:19 AM (Total replies: 2)

We are still experiencing issues with the live chat on the iqfeed.net website but it is possible to reach our tech chat support via another site - https://www.dtn.com/refined-fuels/trader/iqfeed/

From that page, a chat BOT will be available for support and an agent can be requested.

Thank you for your time and patience, we will keep everyone up to date.

José Ribeiro.


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