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"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
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"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"Can I get another account from you? I am tired of ******* going down so often" - Comment from George
"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
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"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"Thanks for following up with me. You guys do a great job in tech support." - Comment from Phelps
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Viewing User Profile for: DTN_Jose
About Contact
Joined: Apr 15, 2021 08:36 AM
Last Post: Jun 20, 2023 02:18 AM
Last Visit: Jun 20, 2023 02:18 AM
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Location: Netherlands
Occupation: DTN Customer service Rep.
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Email: jose.ribeiro@dtn.com
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DTN_Jose has contributed to 4 posts out of 21085 total posts (0.02%) in 897 days (0.00 posts per day).

20 Most recent posts:
System Status Announcements » Connection issue - June the 20th Jun 20, 2023 02:18 AM (Total replies: 0)

Dear IQFeed customers,
We had an internet issue that affected our services but please be informed that all our services are back and fully operational again.
Our operations team took immediate action when the issue was first experienced and contacted our vendor who had disruption in their service affecting our data feed and client access. Please accept our apologies for the inconvenience caused.
Jose Ribeiro | DTN | Technical Customer Service Representative
www.dtn.com

System Status Announcements » LIVE CHAT is now 100% operational Oct 6, 2021 05:43 AM (Total replies: 0)

Thank you all for your time and patience.
I gladly inform you that the chat is now 100% operational from any of the DTN websites.

DTN wishes you all an amazing day! :)
José Ribeiro.

System Status Announcements » LIVE CHAT IS DOWN Oct 6, 2021 05:42 AM (Total replies: 2)

Thank you all for your time and patience.
I gladly inform you that the chat is now 100% operational from any of the DTN websites.

DTN wishes you all an amazing day! :)
José Ribeiro.

System Status Announcements » LIVE CHAT IS DOWN Oct 6, 2021 03:19 AM (Total replies: 2)

We are still experiencing issues with the live chat on the iqfeed.net website but it is possible to reach our tech chat support via another site - https://www.dtn.com/refined-fuels/trader/iqfeed/

From that page, a chat BOT will be available for support and an agent can be requested.

Thank you for your time and patience, we will keep everyone up to date.
José Ribeiro.


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