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Viewing User Profile for: mhenshaw
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Joined: May 6, 2008 04:10 PM
Last Post: May 6, 2008 06:03 PM
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Website: http://www.adcomtechnologies.com
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mhenshaw has contributed to 2 posts out of 21196 total posts (0.01%) in 5,857 days (0.00 posts per day).

20 Most recent posts:
DTN.IQ Client Software Support » Reconnect Issue May 6, 2008 06:03 PM (Total replies: 3)

The computers runs ACT 2006, Internet Explorer 7, Firefox 2.0, Java Web Applets, and a Telnet Terminal. The computers are P4 2.4GHz with at least 1GB RAM.

If I close out and go back in right away the error message appears or even if I wait an hour or two.

All of the applications listed above or an assortment of the applications are running while IQ is running.

The firewall is configured to allow IQ connection to the network on the personal computers. They are just running Windows XP Pro SP2 firewall.

The internet is a T1 connection with a Microsoft ISA 2004 firewall. The firewall / router is configured to allow all internal network traffic to the internet. The firewall is configured for NAT.

I have check the process under task manger and there are no open IQ after I close out of the IQ application. I also have cleared out the ARP tables on the firewall / router and workstation and also cleared out the DNS cache on both devices. I ping the logon server and the response times are average without any packet loss.

DTN.IQ Client Software Support » Reconnect Issue May 6, 2008 04:24 PM (Total replies: 3)

IQ can not reconnect if IQ is closed out and reopen latter in the day. Error message 10061 appears. The only way to resolve this issue is reboot the computer which is too time consuming and not an appropriate solution.

Full message: "Asynchronous Socket Error: Socket Connect Error - Error Number 10061"

I have un-installed and re-installed IQ version 2.4.8.8 and also tried the beta version 2.5.0.2. The same issue happens with both products.

Both products first login just fine but when I go to click Snap Quote, Portfolio, the message appears. Plus no other module displays any information, except the New module will work just fine.

This issue is happing on at least two computers I know of.

How do I fix this issue?


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