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»Forums Index »IQFeed Developer »IQFeed Developer Support »Error processing news story counts from server
Author Topic: Error processing news story counts from server (9 messages, Page 1 of 1)

Craig
-DTN Guru-
Posts: 285
Joined: Apr 16, 2010


Posted: Aug 22, 2020 04:19 AM          Msg. 1 of 9
I'm suddenly getting this error when trying to download news stories.
Has something changed?

Craig
-DTN Guru-
Posts: 285
Joined: Apr 16, 2010


Posted: Aug 22, 2020 02:09 PM          Msg. 2 of 9
Ironically, the first hit on a Google search is the last time this happened to me.
http://forums.iqfeed.net/index.cfm?page=topic&topicID=5658
Edited by Craig on Aug 22, 2020 at 02:50 PM

Craig
-DTN Guru-
Posts: 285
Joined: Apr 16, 2010


Posted: Aug 23, 2020 04:48 AM          Msg. 3 of 9
...and just like last time, 24 hours later. No problem.

DTN_Gary_Stephen
-DTN Guru-
Posts: 268
Joined: Jul 3, 2019


Posted: Aug 24, 2020 07:39 AM          Msg. 4 of 9
I'll see if anything happened over the weekend that could have caused that error. It's not a message I'm familiar with.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

DTN_Gary_Stephen
-DTN Guru-
Posts: 268
Joined: Jul 3, 2019


Posted: Aug 25, 2020 06:13 AM          Msg. 5 of 9
Craig,

According to our logs, this was due to a temporary database connection problem at the time of your request. This can happen occasionally due to server maintenance and other such reasons. It's usually very temporary, and trying again will usually work.

Also, the error message is a little vague. The forthcoming IQFeed 6.2 will give describe the problem more precisely when something like this occurs.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

Craig
-DTN Guru-
Posts: 285
Joined: Apr 16, 2010


Posted: Aug 25, 2020 02:04 PM          Msg. 6 of 9
Thanks Gary.
A more explicit error message would be good.
One instantly thinks "What have I changed"?

Craig
-DTN Guru-
Posts: 285
Joined: Apr 16, 2010


Posted: Sep 18, 2022 01:16 AM          Msg. 7 of 9
This error is back with a vengeance this weekend.
Is something going on?

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: Sep 19, 2022 06:27 AM          Msg. 8 of 9
I will have a developer respond as soon as possible.

Thank you for the question.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

DTN_Steve_S
-DTN Guru-
Posts: 2087
Joined: Nov 21, 2005


Posted: Sep 19, 2022 09:29 AM          Msg. 9 of 9
Craig, can you give me a bit more detail on the timeframe you were seeing the errors? Looks like this was likely saturday sometime and/or early sunday? If so, the source of the issues was most likely standard weekend system maintenance causing a backend server to not respond or not respond quick enough to the request. OS patches/software upgrades/etc almost always happen on saturdays since the markets are closed.
 

 

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