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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Apr 17, 2019 10:18 AM
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DTN_Stephen has contributed to 154 posts out of 19043 total posts (0.81%) in 1,702 days (0.09 posts per day).

20 Most recent posts:
Data and Content Support » Wrong price in Times & Sales Apr 17, 2019 10:18 AM (Total replies: 1)

We have verified CSX precision reporting with the NYSE official website where they are reporting the high value for the day as 50.6975. We also verified the data against a different 3rd party data source and their data matches ours.

We are faithfully displaying the prices that is sent by the exchange.


http://blogs.reuters.com/ben-walsh/2013/11/18/do-stocks-really-trade-for-fractions-of-a-penny-sort-of/

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » info on continuous contracts Mar 31, 2019 06:04 PM (Total replies: 1)

You can locate our Roll Rules at www.iqfeed.net and Symbol Guide under the support Column. Locate the exchange where the symbol resides. You can now use Ctrl+F on a page and type in a partial of the symbol you are looking for.

EXAMPLE: @ES

You will be able to locate the symbol and to the right will be the roll rule based off of expiration date.

There is not a way to customize a roll rule. However you can choose to look at specific contracts.

@ES# - Front month of continuous contract.
@ES#C - Front month of continuous contract (back-adjusted)
@ESH19 - March 2019 Contract.
@ESM19 - June 2019 Contract

MONTH CODES
Jan-F Feb-G Mar-H Apr-J May-K Jun-M
Jul-N Aug-Q Sep-U Oct-V Nov-X Dec-Z

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



You will need upgrade to the latest IQ Client 6.0.1.1 for the symbol to update. Please use provided link below to update your client.

http://www.iqfeed.net/iqfeed_client_6_0_1_1.exe

Please let us know if there is anything else we can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » As of 3/14 some market symbols are "invalid" Mar 20, 2019 10:02 AM (Total replies: 6)

I ran a check on our history for APPS and do not see any issues.

Please feel free to contact us at support@iqfeed.net or join us in chat from www.iqfeed.net with your Login information so that we can research your account.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Data for FOX Mar 19, 2019 01:19 PM (Total replies: 3)

Correction:

Fox and TFCF are separate symbols. TFCF was spun off from FOX. All historical data has been restored to FOX.


Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com

Edited by DTN_Stephen on Mar 19, 2019 at 01:21 PM

Data and Content Support » Data for FOX Mar 19, 2019 08:36 AM (Total replies: 3)

There was a symbol change with FOX.

Instead of FOX you should be using TFCF and FOXA will now be TFCFA.

Please let us know if there is anything else we can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


DTN.IQ Client Software Support » "Invalid interval reference time" Mar 18, 2019 01:01 PM (Total replies: 5)

I am sorry for the delay in responding. The issues you were seeing should be resolved. There was a server in our rotation that we had to take offline.

Feel free to contact us at support@iqfeed.net if you continue to have issues.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


DTN.IQ Client Software Support » "Invalid interval reference time" Mar 18, 2019 07:08 AM (Total replies: 5)

We are looking into your reported problems. I will post additional information to this forum the moment I have more to report.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



I have forwarded your request to our Product Management team.

Please email us at support@iqfeed.net with your IQ Login information so that we can contact you with additional details regarding this request.

Please also be aware we do update details about the IQ Feed on our Twitter page.

http://twitter.com/dtn_iqfeed?lang=en

Thank you and have a great weekend.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Bad Tick for AM on 2019-03-13 Mar 14, 2019 12:48 PM (Total replies: 3)

There was a reorganization of this company, symbol AM. We will made a one-time adjustment to AM history to reflect the reorganization.

https://www.anteromidstream.com/investors/news-events/press-releases/detail/74/antero-midstream-and-amgp-announce-approval-of

This is a separate issue from the reported data point.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Bad Tick for AM on 2019-03-13 Mar 14, 2019 07:17 AM (Total replies: 3)

We have confirmed the trade 11.03 at 14:57:32 is a valid trade and set a new daily low.

Please let us know if you have any additional questions.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



We appreciate your inquiry

We are working to resolve HID,HTD and BW function with queries on TST$Y. Unfortunately there is not an ETA at this moment.

When I receive word that this functionality has been restored I will post another message under this topic.

Thank you for your patience.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



Sorry for the delayed response.

You can utilize the symbol TST$Y

This symbol sends a loop of data 24/7.

Please let us know if there is anything else I can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


IQFeed 3rd Party Software Support » .NET Lib Feb 22, 2019 06:52 AM (Total replies: 2)

Our API Documentation can be found on developer side of our site.

http://www.iqfeed.net/index.cfm?displayaction=developer§ion=main.

To access this information you will need an API License/Login with IQ Feed.

Please let us know if there is anything else we can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


IQFeed Developer Support » Incorrect Intraday data for WY and TWLO Feb 6, 2019 09:15 AM (Total replies: 2)

We have corrected WY and TWLO data.

Please let us know if there is anything else we can assist you.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


IQFeed Developer Support » Incorrect data for HOLX Jan 28, 2019 08:03 AM (Total replies: 2)

We have removed the bad tick in question.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com



Sorry about the delay in our response.

We have resolved the daily data for the individual contracts for example QRBJ01. You will now be able to request history from historical contracts you were concerned about on RBOB futures on the NYMEX exchange.

Please let us know if there is anything else we can help you with.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com



We have loaded the missing data points for QCLV04 and QCLG05.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


IQFeed Datafeed Wish List » 365 days TICK HISTORY needed Jan 14, 2019 07:01 AM (Total replies: 1)

We appreciate your feedback regarding Tick Data availability. I have submitted a Customer Request to our Product Management team.

Please keep in mind when we make changes to our datafeed we will update our Twitter page.


http://twitter.com/dtn_iqfeed?lang=en

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » Incorrect data some nyse symbols Jan 2, 2019 06:32 AM (Total replies: 3)

I appreciate your response. A majority of our customers request that our Daily only data be adjusted for splits and the intraday data not be adjusted.

Most third party charting platforms are able to do adjustments to intraday data if that is your preference.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com



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