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DTN_Stephen has contributed to 262 posts out of 19646 total posts
(1.33%) in 2,152 days (0.12 posts per day).
20 Most recent posts:
Data and Content Support »
Crypto Exchanges Jul 6, 2020 07:31 AM
(Total replies: 1)
At this time we do not have an ETA or Road map to add any Crypto Exchange data outside of the CME data we currently carry on Bitcoin. If you would like to contact us at support@iqfeed.net with your login ID we can put in a Customer Request for an Enhancement to the IQ feed to add an additional exchange. Thank you for your interest. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
CME waiver Error with IB - what gives? {ic attached Jul 6, 2020 07:27 AM
(Total replies: 1)
Sean, Thank you for contacting us in chat so that your questions concerning the CME Globex Waiver Process could be resolved. Here is a link to our CME Non-Professional Globex Data Package that will help answer any additional questions on this process you may have. http://www.iqfeed.net/index.cfm?displayaction=data§ion=feewaiver Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
CME High and Low for July 4th Holiday Weekend Jul 6, 2020 07:24 AM
(Total replies: 0)
We have received correspondence from the CME exchange stating that the Trade Session July 3rd, 2020(Which would be July 2nd, 2020 at 18:00 Central to the early close of 13:00 Central on July 3rd, 2020) is for the trade date of July 6th, 2020. You will therefore see the High and Low carried over from July 2nd into the current session Monday July 6th, 2020. CME NOTIFICATION: Since the calendar date of Friday July 3rd was a federal holiday, the trade date of July 6th began on calendar Thursday July 2nd at 1700 CST. That trade date is still in effect till the regular close tomorrow. If you have any additional questions please contact support@iqfeed.net Thank you Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
why is my Options chart data not coming through - Pic Attached Jul 6, 2020 06:27 AM
(Total replies: 1)
Sorry for any delay in responding to your post. By your screenshot it does appear you have authorizations for level 2 data on NASDAQ equities. I am not sure what charting platform that is you are showing the Depth of Market window in? Possibly Ninja Trader? Please locate the IQ Feed Applications window on the desktop of your PC and then open and utilize the Market Depth tool. Do you get valid Level 2 data there? Please feel free to contact us directly either by email support@iqfeed.net or call and or chat with us. www.iqfeed.net and you will find a technical chat link on the left hand side of the website. 800-779-7299 Technical Support number. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
July 3rd, 2020 (Holiday Hours) Jun 17, 2020 06:56 AM
(Total replies: 0)
IQ Feed Customer Service will close at 12:00pm CST on July 3rd and reopen at 5:00pm CST on Sunday July 5th with normally scheduled support hours. The majority of markets are closed in observance of the holiday. WEDNESDAY, JULY 1, 2020 TSX: Closed, Canada Day. ICE FUTURES US: Canola closed. THURSDAY, JULY 2, 2020 CFE: Regular open of extended trading at 5 p.m. for trade date Mon Jul 6 CME GLOBEX Equity, Bitcoin, Interest Rate, FX, Energy, Metals: Regular close at 4 p.m. Regular open at 5 p.m. for trade date Mon Jul 6 Grain and Oilseed: Early close, 12:05 p.m. No evening session Mini-Grain, MGEX Indices: Early close, 12:30 p.m. No evening session MGEX Wheat: Early close, 12:15 p.m. No evening session Dairy: Early close, noon Lumber: Early close, 12:05 p.m. Livestock: Early close, 12:15 p.m. ICE FUTURES US: Regular hours, with these exceptions: US Dollar Index and Currency Pairs: TAS trading ends at noon FRIDAY, JULY 3, 2020 CBOE, OPRA: Closed CFE Extended trading halt at 10:30 a.m. CME GLOBEX Equity, Bitcoin, Interest Rate, FX, Energy, Metals: Noon trading halt Grain and Oilseed, Mini-Grain, MGEX Wheat and Indexes, Dairy, Lumber, Livestock: Closed ICE FUTURES EUROPE Early close, 12:30 p.m.: ICE Brent and WTI, Low Sulphur Gasoil, Heating Oil and RBOB, Coal Early close, 11 a.m.: White Sugar Early close, noon: ICE Eurodollar ICE FUTURES US Sugar, Coffee, Cotton, Cocoa, FCOJ: Closed Canola: Regular hours MSCI Index, FANG, NYSE Arca Gold Miners Index, Monthly Precious Metals: Early close, noon No TAS trading US Dollar Index and Currency Pairs: Early close, noon No TAS trading Bakkt Bitcoin: Early close, 1 p.m. NYSE, NYSE American, ARCA, NYSE Bonds, NASDAQ: Closed SUNDAY, JULY 5, 2020 CFE Regular open of extended trading at 5 p.m. for trade date Mon Jul 6 CME GLOBEX Equity, Bitcoin, Interest Rate, FX, Energy, Metals: Regular open at 5 p.m. for trade date Mon Jul 6 Dairy: Regular open at 5 p.m. for trade date Mon Jul 6 Grain and Oilseed, Mini-Grain, MGEX Wheat and Indexes: Regular open at 7 p.m. for trade date Mon Jul 6 MONDAY, JULY 6, 2020 Regular trading hours Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Option data - wrong daily close price Jun 15, 2020 09:07 AM
(Total replies: 4)
We have corrected the daily history to reflect the 6.47. Unfortunately there is not a way to determine why the daily close is different from the minute history since the tick data is outside the 180 calendar days of tick data that we store. We are unable to determine if it was some sort of cancellation or restated close. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Same Timestamp with different TickID Jun 1, 2020 08:02 AM
(Total replies: 12)
We unbundle all incoming trades from the CME, thus the multiple trades with the same Tick ID and timestamp. The other 2 trades with separate Tick ID's and Aggressor flags with the same time stamp did occur as seen as we use the timestamp sent from the exchange and do not assign one. The aggressor flag shows if the trade occurred at the bid or at the ask, that is what we can discern from the aggressor. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Same Timestamp with different TickID Jun 1, 2020 07:21 AM
(Total replies: 12)
I am sorry I did not see the uploaded file. I appreciate all the information. I will post a comment as soon as our research is complete. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Same Timestamp with different TickID Jun 1, 2020 06:46 AM
(Total replies: 12)
May I get the symbol please? Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Same Timestamp with different TickID Jun 1, 2020 06:32 AM
(Total replies: 12)
May we get a date and a more specific timestamp and symbol so that we can research this? Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
XETRA Stock Data May 22, 2020 10:57 AM
(Total replies: 1)
At this time IQ Feed does not carry German Equity exchanges. If you would like to contact us at support@iqfeed.net with your login ID we can enter an enhancement request to add German equity exchange. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Equity Tickdata has extreme outliers May 20, 2020 08:33 AM
(Total replies: 9)
karthikkrishnan I believe we spoke in chat this morning and I provided a complete explanation of this trade. However I will recap it here in the forums for all readers. The trade in question was a Trade Condition: ODDLOT/CASH with an INC Volume 1. This trade was non-last qualifying trade that did not set a new low for the date of 3/24/20. Symbol: INTC 09:55:13.986418 2020-03-24 49.5800 1 52.9200 52.9300 6246194 0 0 7317 Other Trade NTRF ODDLOT/CASH https://www.investopedia.com/terms/o/oddlot.asp What is an Odd Lot? An odd lot is an order amount for a security that is less than the normal unit of trading for that particular asset. Odd lots are considered to be anything less than the standard 100 shares for stocks. Trading commissions for odd lots are generally higher on a percentage basis than those for standard lots, since most brokerage firms have a fixed minimum commission level for undertaking such transactions. Understanding Odd Lots Odd lots may inadvertently arise in an investor's portfolio through reverse splits or dividend reinvestment plans. For example, a one-for-eight reverse split of a security, of which the investor holds 200 shares, will result in a post-split amount of 25 shares. While trading commissions for odd lots may still be higher than for standard lots on a percentage basis, the popularity of online trading platforms and the consequent plunge in brokerage commissions means that it is no longer as difficult or expensive for investors to dispose of odd lots as it used to be in the past. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net Edited by DTN_Stephen on May 20, 2020 at 08:35 AM
Data and Content Support »
NTG Stock Split on May 01, 2020 May 15, 2020 09:17 AM
(Total replies: 1)
Thank you for bring this to our attention; we have corrected the stock split information on NTG to reflect the correct stock split for May 1st, 2020. Have a wonderful day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
Memorial Day 2020 exchange hours (Memorial Day Weekend/Day May 15, 2020 08:30 AM
(Total replies: 0)
FRIDAY, MAY 22, 2020 Regular trading hours, with these exceptions: ICE FUTURES US US Dollar index and Currency Pairs: TAS trading ends at noon SUNDAY, MAY 24, 2020 CME GLOBEX: Equity, Bitcoin, Interest Rate, FX, Energy, Metals: Regular open at 5 p.m. for trade date Tue May 26 Grain & Oilseed, Mini Grain, MGEX Wheat and Indices: Extended Pre Open at 4 p.m. Dairy: Extended Pre Open at 4 p.m. MONDAY, MAY 25, 2020 CME GLOBEX Equity, Bitcoin, Interest Rate, FX, Energy, Metals: Trading halt at noon Halted products resume trading at 5 p.m. Grain & Oilseed, Mini Grain, MGEX Wheat and Indices: Regular open at 7 p.m. for trade date Tue May 26 Dairy: Regular open at 5 p.m. for trade date Tue May 26 EUREX British, Russian, Brazilian, Canadian and US Equity Derivatives: Closed ICE FUTURES EUROPE IFEU Agricultural Commodities: Closed UK Natural Gas and Power Contracts: Closed IFEU Natural Gas 1st Line Contracts: Closed ICE FUTURES US Sugar, Coffee, Cotton, Cocoa, FCOJ: Closed Canola: Regular trading hours MSCI Index, NYSE FANG, Arca Gold Miners Index, Monthly Precious Metal and Eris Credit Futures: Early close, noon No TAS trading US Dollar index and Currency Pairs: Early close, noon No TAS trading Bakkt Bitcoin: Early close 1 p.m. NYSE, NYSE AMERICAN, NYSE BONDS, ARCA, NASDAQ: Closed If you have any questions or concerns regarding products/exchange trading or hours please contact us at support@iqfeed.net Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
Memorial Day 2020 Customer Service Hours May 15, 2020 08:18 AM
(Total replies: 0)
Monday May 25th, 2020 (Memorial Day) IQ Feed Customer Support will be closed between the hours of 12:00pm - 5:00pm Central CST. **Additional Post concerning Market closures and hours of operation for Memorial Day/Weekend** Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Issue: No access to delayed and historical stock options data May 14, 2020 11:03 AM
(Total replies: 1)
We apologize, if you were receiving delayed quotes and historical equity options data this was corrected yesterday so that we are compliant with OPRA. At this time you would need to signup for OPRA to receive this data in the future. You can add exchanges at myaccount.dtn.com If you have any additional questions please feel free to submit them to support@iqfeed.net Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
DTN.IQ Client Software Support »
Forex - ABBA vs COMP May 6, 2020 06:37 AM
(Total replies: 2)
Thank you for your forum post. ABBA - Is a Calculation or the average bid and ask quote calculated by TENFORE. COMP - Is a composite of the bid/ask which it shows the latest (Current) bid/ask from one of the contributors. The COMP is always the most current quote. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Market Holiday May 1st, 2020 (Italian Exchange and Eurex Exchange) May 1, 2020 08:12 AM
(Total replies: 0)
The Italian Stock Exchange is closed in observance of Labor Day and will reopen on Mon, May 4, 09:00 +02:00. The Eurex Germany is closed in observance of Labor Day and will reopen on Mon, May 4, 08:55 +02:00. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
All Quotes Delayed By About 2 Minutes Today. Apr 22, 2020 06:29 AM
(Total replies: 5)
Most typically a queuing of data is related to bandwidth. You make a request of data sets which our server responds to; however the connection cannot consume the requested data in a timely fashion. Our data servers queue the data to a certain point and then begin dropping the data when your connection still is unable to consume the data fast enough. Therefore you fall behind or show a delay. As I cannot say this is what you have been running into, this is one very typical example. As Todd mentioned the best thing you can do is contact us when this is happening. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
All Quotes Delayed By About 2 Minutes Today. Apr 21, 2020 01:43 PM
(Total replies: 5)
Please contact IQ Feed directly for assistance. 800-779-7299 Chat @ www.iqfeed.net and the technical support chat is on the left hand side of the webpage. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com |
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