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"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"I'm satisfied with IQFeed. It's the most reliable and fastest quote feed I have ever used. Although I'm a resident in China, it's still very fast!" - Comment from Xiaofei
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum
"Version 4.0.0.2 has been working well for me and I appreciate that it is now a much tighter client to work with. I feel I can go to press with my own application and rely on a stable platform" - Comment from David in IA.
"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.
"I am a hedge fund manager here. It’s funny, I have a Bloomberg terminal and a Bridge feed, but I still like having my DTN feed!" - Comment from Feras
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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Jun 17, 2022 12:10 PM
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DTN_Stephen has contributed to 437 posts out of 20641 total posts (2.12%) in 2,868 days (0.15 posts per day).

20 Most recent posts:
IQFeed Datafeed Wish List » Sequential Level1 and Level2 updates. Jun 17, 2022 12:10 PM (Total replies: 10)

Unfortunately my response was almost 2 1/2 years ago and without knowing that customers login ID I do not have easy access to the answer that was provided. If you would like to contact us at support@iqfeed.net with you 6 digit IQ Login ID we can begin research on this again.

Please enter in the subject line Attention: Stephen Shockey.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » Cryptocurrency data feed need Jun 7, 2022 06:34 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your login ID so that we can enter a customer request for enhancement.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » API subscription May 18, 2022 12:39 PM (Total replies: 1)

If you would like to send an email to support@iqfeed.net with your IQ Login ID I will be happy to assist you in getting this resolved.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:57 AM (Total replies: 11)

That is great to hear.

Yes GHUB the auto update software from Logitech can block a port IQ Requires to transmit history.

I am glad it was resolved.

Have a great day.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:38 AM (Total replies: 11)

Keep in mind it's pre-market hours so you will need to verify that you have your sessions times set to catch pre-market hour data in Optuma. Most 3rd party softwares have a setting for session times.

In IQ Feed Time and Sales and Charts you will need to check the box in settings "Emable Extended Trades" to receive pre and post market data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:27 AM (Total replies: 11)

You have the correct exchanges to receve intrad data on these symbols.

Regards to authorizations on exchanges, even if you do not have real time US Equities you would still get 10 minute delayed equities and not get any intraday data.

If this happens against I suggest you go to your desktop and locate IQ Feed Applications and locate Time and Sales or Charts and open one of these applications and enter the symbol you are having issues with to test.

You can alter what type of data you receive under settings.

This will not affect Optuma at all; however will verify you are getting the correct data through the IQ Feed application.

If it continues to be a problem after this test you may need to contact their support for assistance in their plalform.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Please contact us at support@iqfeed.net with your IQ Feed login ID so that we can enter a Customer Request for enhancement.

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Missing CFTC Products Apr 14, 2022 10:31 AM (Total replies: 2)

Thank you for your patience.

We will add the two contracts you are requesting to

NAT GAS ICE LD1 - ICE FUTURES ENERGY DIV
NAT GAS ICE PEN - ICE FUTURES ENERGY DIV


Do you have a symbol for Natural Gas ICE Henry Hub ICEEC that you state stopped in 2019?

At this time to add the complete product list provided by the CFTC COT report we will need to enter a Customer Request for Enhancement.

Please contact us at support@iqfeed.net with your IQ Feed login so that we can begin this process.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » live ICE index data feed Apr 5, 2022 06:30 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Feed user/login and we can enter a request for a Customer Enhancement to the IQ Feed.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Developer Agreement and Licences Apr 5, 2022 06:28 AM (Total replies: 1)

You will need to contact our sales team for additional forms and agreements for redistribution of data.

sales@iqfeed.net
800-475-4755

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » CRBN Tick Data Volumes. Mar 17, 2022 07:06 AM (Total replies: 8)

I will have Development support take a look and reply later today.

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » CRBN Tick Data Volumes. Mar 16, 2022 07:30 AM (Total replies: 8)

Attached screenshot from IQ Feed Time and Sales

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » CRBN Tick Data Volumes. Mar 16, 2022 07:28 AM (Total replies: 8)

I appreciate your patience in receiving this response.

827606091 is the TICK ID. 10845 is the volume. (Also this was an oddlot trade that is non last qualifying)

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Please check the symbol GRBK Feb 10, 2022 11:35 AM (Total replies: 2)

We have edited the name to reflect Green Brick Partners, INC - Common Stick (GRBK) as it is reflected on the NASDAQ official site.

https://www.nasdaq.com/market-activity/stocks/grbk

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Please check the symbol GRBK Feb 10, 2022 11:23 AM (Total replies: 2)

I am having our Market Data team review and resolve this.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » options Complex Order Books? Jan 10, 2022 10:01 AM (Total replies: 6)

OPRA has trade conditions for spread trades, but may not always report them as such. You could review this in the time and sales under trade conditions. Below are OPRA trade conditions.

SOLDLAST Sold Last (late reporting) (ttds,utdf,cts,opra)
SOLDOSEQ Sold Out of Sequence (ttds,utdf,cts,opra)
CANC Cancelled Previous Transaction (opra)
CANCLAST Cancelled Last Transaction (opra)
CANCOPEN Cancelled Open Transaction (opra)
CANCONLY Cancelled Only Transaction (opra)
OPEN Late Report of Opening Trade, out of sequence (utdf,ttds,opra)
OPNL Late Report of Opening Trade, in correct sequence (opra)
AUTO Transaction Executed Electronically (cts, opra)
AJST Contract Adjustment for Stock Dividend, Split, etc. (opra)
SPRD Spread, Trade in Two Options in the Same Class (a buy and a sell in the same class) (opra)
STDL Straddle, Trade in Two Options in the Same Class (a buy and a sell in a put and a call) (opra,)
STPD Follow a Non-stopped Trade (opra)
CSTP Cancel Stopped Transaction (opra)
BWRT Option Portion of a Buy/Write (opra)
CMBO Combo, Trade in Two Options in the Same Options Class (a buy and a sell in the same class) (opra)
ETH_SESSION Opra extended trading hours session
SLAN OPRA - Single Leg Auction Non ISO
SLAI OPRA - Single Leg Auction ISO
SLCN OPRA - Single Leg Cross Non ISO
SCLI OPRA - Single Leg Cross ISO
SLFT OPRA - Single Leg Floor Trade
MLET OPRA - Multi Leg auto-electronic trade
MLAT OPRA - Multi Leg Auction
MLCT OPRA - Multi Leg Cross
MLFT OPRA - Multi Leg floor trade
MESL OPRA - Multi Leg auto-electronic trade against single leg(s)
TLAT OPRA - Stock Options Auction
MASL OPRA - Multi Leg Auction against single leg(s)
MFSL OPRA - Multi Leg Auction against single leg(s)
TLET OPRA - Stock Options auto-electronic trade
TLCT OPRA - Stock Options Cross
TLFT OPRA - Stock Options floor trade
TESL OPRA - Stock Options auto-electronic trade against single leg(s)
TASL OPRA - Stock Options Auction against single leg(s)
TFSL OPRA - Stock Options floor trade against single leg(s)
CBMO OPRA - Multi Leg Floor Trade of Proprietary Products
MCTP OPRA - multilateral compression

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



I can confirm Yair is exactly correct.

You are limited to 8 calendar days of tick data between 9:30am - 4:30pm Eastern Time. Outside of those hours you can access 180 calendar days.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



(All times are Central Standard unless otherwise noted)

Thursday, December 23, 2021

CME Globex
Regular Daytime hours for all products
No Overnight session for any product
ICE Futures US
US Dollar Index, Currency Pairs
Regular trading hours
TAS trading ends at Noon

Friday, December 24, 2021

ASX (Early close at 9:10 pm on Thursday)
B3 (Brazil) Closed
CME Globex Closed
EUREX Closed
Euronext (Half-day trading, various early closings by commodity)
ICE Futures Europe
Agricultural Commodities Closed
ICE Futures US (All products closed, except for Bakkt Bitcoin (Early close at 8:00 a.m.)
NYSE, NYSE_American, NYSE ARCA, NYSE Bonds, NASDAQ, CBOE (Closed)
SGX (Early close at 10:00 p.m. on Thursday)

Sunday, December 26, 2021

CME Globex
Equity, Bitcoin, Interest Rate, FX, Energy, Metals, Dairy
Regular open at 5:00 p.m. for trade date of Monday, December 27
Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices
Regular open at 7:00 p.m. for trade date of Monday, December 27

Monday, December 27, 2021

Regular Trading Hours, with these exceptions

ASX (Closed)
Eurex Exchange traded Commodities, British Equity Derivatives (Closed)
Euronext Dublin Closed/other markets are open
ICE Future Europe Agricultural Commodities (Closed)
ICE Futures US Sugar No 11, Coffee, Coca, Cotton (Late Open at 6:30 a.m.) Canola (Closed)

Tuesday, December 28, 2021

Regular trading hours, with the following exceptions

ASX (Early Close at 9:15 p.m. Wednesday)
Eurex Exchange Traded Commodities, British Equity Derivatives (Closed)
Euronext Dublim (Closed) other markets are open

ICE Futures Europe UK Natural Gas and Power Contracts, Emissions, Natural Gas 1st Line Contracts (Closed)
LSE and LME (Closed)
TSX (Closed)

Friday, December 31, 2021

Regular trading hours with the following exceptions

ICE FUTURES EUROPE Early close for various contracts
ICE Futures US US Dollar Index and Currency contracts (TAS trading ends at Noon)

Monday, January 3, 2022

Regular trading hours with the following exceptions

ICE FUTURES EUROPE Sugar No. 11, Coffee, Cocoa (Late open at 6:30 a.m.) Canola (Closed)
LSE and LME (Closed)
TSX (Closed)

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Christmas
Thursday – December 23rd Closing at 2:00pm.
Friday – December 24th Closed


New Year’s
Thursday- December 30th – Closed from 2:00pm-6:00pm
Friday – December 31 – Closing at 2:00pm.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » 2021 Thanksgiving (Exchange Schedules) Nov 18, 2021 01:57 PM (Total replies: 0)

Thanksgiving Day 2021 Holiday Schedule

All times are Central Standard unless otherwise noted

Wednesday, November 24, 2021
Regular trading hours with the following exceptions:

CBOE
SPX, VIX Options
No overnight session

CME GLOBEX
Regular Daytime Hours
Equity, Bitcoin, Interest Rate, FX, Energy, Metals
Regular open at 5:00 p.m. for trade date of Friday, November 26
MGEX SPIKES
Regular open at 5:00 p.m. for trade date of Friday, November 26
Grain and Oilseed, Mini-Grain, MGEX Indices
Pre-open state
Dairy
No overnight session

Thursday, November 25, 2021

CBOE
SPX, VIX options
11:00 p.m. opening for trade date of Friday, November 26

CME Globex
Equity, Bitcoin, Interest Rate, FX, Energy, Metals
Trading halt at Noon
Halted products resume trading at 5:00 p.m. for trade date of Friday, November 26
Grain and Oilseed, Mini-Grain, MGEX Indices
Pre-open state
Dairy, Lumber, Livestock
Closed

ICE ENDEX
Regular Trading Hours

ICE Futures Europe
ICE Brent, WTI, Permian WTI, Low Sulphur Gasoil, Heating Oil, ULS Diesel, RBOB
Early close at 1:30 p.m.
International Coal
Early close at 12:30 p.m.
Sugar
Early close at 11:00 a.m.

ICE Futures US
Sugar No 11 and 16, Coffee, Cotton, Cocoa, Canola, FCOJ
Closed
Canola
Regular Trading Hours
Bakkt Bitcoin
Early close at Noon
No TAS Trading
MSCI Index, FANG
Early close at Noon
No TAS Trading
US Dollar Index, Currency Pairs
Early close at Noon
No TAS Trading
Monthly Precious Metals
Early close at Noon
No TAS Trading

NYSE, NYSE American, ARCA, NASDAQ, NYSE Bonds
Closed

Friday, November 26, 2021

CBOE, CFE
Early close at 12:15 p.m.

CME GLOBEX
Equity, Bitcoin, Interest Rate, FX
Early close at 12:15 p.m.
Energy, Metals
Early close at 12:45 p.m.
Copper TAS
Early close at 11:00 a.m.
Silver TAS
Early close at 11:25 a.m.
Gold TAS
Early close at 11:30 a.m.
Platinum TAS
Early close at 11:05 a.m.
Palladium TAS
Early close at 11:00 a.m.
Crude Oil TAS, Heating Oil TAS, ULSD TAS, RBOB TAS
Early close at 12:30 p.m.
Grain and Oilseed, Mini-Grain, MGEX Indices, MGEX SPIKES
Regular open at 8:30 a.m.
Grain and Oilseed
Early close at 12:05 p.m.
Lumber and Livestock
Early close at 12:05 p.m.
Grain, Oilseed, Livestock TAS
Early close at Noon
MGEX Wheat
Early close at 12:15 p.m.
MGEX SPIKES
Early close at 12:13 p.m.
Mini-Grain, MGEX Indices
Early close at 12:30 p.m.
Dairy
Closed

ICE ENDEX
Regular trading hours

ICE Futures Europe
ICE Brent, WTI, Permian WTI, Low Sulphur Gasoil, Heating Oil, ULS Diesel, RBOB, Coal
Early close at 1:00 p.m.

ICE Futures US
Cotton
Late open at 7:00 a.m.
Cotton and FCOJ
Early close at 12:30 p.m.
TAS Trading ends at 12:25 p.m.
Sugar, Coffee, Cocoa, Canola
Regular trading hours
Bakkt Bitcoin
Early close at 1:00 p.m.
TAS trading ends at 1:00 p.m.
MSCI Index, FANG, Arca Gold Miners Index
Early close at 12:15 p.m.
TAS trading ends at Noon
US Dollar Index, Currency Pairs
Early close at 12:15 p.m.
TAS trading ends at Noon
Monthly Precious Metals
Early close at 12:45 p.m.
TAS trading ends at 11:25 a.m. for Silver
TAS trading ends at 11:30 a.m. for Gold

NYSE, NYSE American, Arca, NASDAQ
Early close at Noon

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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