DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum

"I have to tell you though that using the IQFeed API is about the easiest and cleanest I have seen for some time." - Comment from Jim

"You have an excellent feed. Very few spikes for Spot Forex." - Comment from Public Forum Post

"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe

"Thanks for following up with me. You guys do a great job in tech support." - Comment from Phelps

"It’s so nice to be working with real professionals!" - Comment from Len

"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart

"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed

"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum

"Interactive Brokers tick data was inconsistent, so I have switched to using DTN exclusively. It is great to no longer have to worry about my datafeed all day long." - Comment from Philippe

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »Data and Content Support »real time not updating

Author	Topic: real time not updating (8 messages, Page 1 of 1)
kminler -Interested User- Posts: 9 Joined: Oct 26, 2005	Posted: Jun 2, 2006 03:00 AM Msg. 1 of 8 Well here it is 3:50 a.m. eastern and your servers are still not up and running with real time Forex updates. Is this a further erosion of services or merely an extension of your policy to drive me nuts?
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jun 2, 2006 07:58 AM Msg. 2 of 8 Which forex feed and what symbols were not updating? How long were they not updating for? If you can give us a little more information it may help track down any problems there may be. Thanks Jay Froscheiser DTN - Trading Markets
kminler -Interested User- Posts: 9 Joined: Oct 26, 2005	Posted: Jun 2, 2006 11:26 AM Msg. 3 of 8 I'm not too sure when updating stopped, sometime during Thursday evening, I thought it was just your usual midnight shutdown come a little early, using the Barclay and Tullet feeds for the TEURJPY AND BEURUSD, over many time frames. Finally shut down my entire system and reloaded everything , that solved the problem but is not an ideal solution in the midst of trading. Also; while I'm *****ing your daily Forex data for the last three months is all screwed up , most days only have partial data. Can I download Asci data and build my own data base to fill in the missing data? Thanks Keith
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jun 2, 2006 11:31 AM Msg. 4 of 8 The historical data problem is known, and a fix has been in QA for the past couple weeks. We are testing some new code again this weekend and if all goes well, the fix will go out next weekend. The feeds didn't stop last night. It sounds like you lost connection for some reason. Be sure you are using the latest IQFeed, which is much better at reconnecting if it drops a connection to the server due to Internet issues. I run (as many of our customers do) for weeks on end without every shutting down IQFeed. Jay Froscheiser DTN - Trading Markets
kminler -Interested User- Posts: 9 Joined: Oct 26, 2005	Posted: Jun 4, 2006 11:44 PM Msg. 5 of 8 HI Jay Well here we are again, charts did not update all evening but at least up until 11:00P.M. I could reload and get most (not all!) of the data for the previous bars. Since 11:00 nothing, all charts have no data beyond that time. I have tried shutting down and reloading no help. IQ connection manager sez everything O.K., get updates every few seconds. My trading platform and other online services are and have been working fine. I think the problem lies at your end. Keith
ganfx -Interested User- Posts: 1 Joined: Jun 5, 2006	Posted: Jun 5, 2006 02:43 AM Msg. 6 of 8 Same with Hotspot majors, 11pm EST last update.
jamesh2 -Interested User- Posts: 17 Joined: May 25, 2004	Posted: Jun 5, 2006 05:04 AM Msg. 7 of 8 I'm having a similar problem, my last Hostspot FOREX update was Sat 7:00am 3/6/2006 (+10 hours GMT) which is normal. While reconnecting about 8 hours ago I received "Symbol not found" errors on all majors. After reconnecting a few hours ago i'm no longer getting the error message, but I have not received a FOREX update yet which is unusual. The server that i'm currently connected to is 66.112.148.222 and i'm using the latest IQ client. F.Y.I I'm receiving update on various equities though
jamesh2 -Interested User- Posts: 17 Joined: May 25, 2004	Posted: Jun 5, 2006 05:10 AM Msg. 8 of 8 I've tried reconnecting again with the same result (Server: 66.112.156.223)