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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Non-Stop Diconnects.

Author	Topic: Non-Stop Diconnects. (4 messages, Page 1 of 1)
RonEL -Interested User- Posts: 2 Joined: May 1, 2007	Posted: May 1, 2007 01:50 PM Msg. 1 of 4 As of 2:29 PM Eastern, I have had ___ "Reconnections" the auto voice "Connection Lost" seems continuous. The number of reconnections is just for this afternoon. I have continuous connection to my internet home page, I have no disrupton in feed from DTI Roadmap. What's the problem at DTN? Thanks, RonEL Ron Noble
RonEL -Interested User- Posts: 2 Joined: May 1, 2007	Posted: May 1, 2007 01:52 PM Msg. 2 of 4 Woops, the reconnection number stands at 85 and counting, sorry I left that out in the first post. Ron Noble
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: May 1, 2007 02:47 PM Msg. 3 of 4 To my knowledge, we have not had any other issues similar reported from other users and this will probably require some troubleshooting to find out exactly what is causing it on your end. I believe the best course of action is to get you in touch with one of our customer service representatives to help figure out what is causing this. Please contact them via telephone at 800-779-7299 or via online chat from a link at the following page: http://www.iqfeed.net/index.cfm?displayaction=support§ion=contact
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: May 1, 2007 02:49 PM Msg. 4 of 4 Hello RonEL We have not had any complaints at all concerning similar issues so I am very hesitant to believe there is a server issue. It is possible that somewhere between us there is a bad router, this would account for normal activity to everything but us. If you could send me an email (tim.walter@dtn.com) or PM message with your login ID I can do some additional checks. Aside from that, I would consider rebooting your cable modem or DSL router first and then your PC to see if this resolves the issue. If you do this and the issue continues please let me know so I can contact you and we can get this resolved.