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»Forums Index »IQFeed Developer »IQFeed Developer Support »Option Names Have Underlying DB Key instead of Symbol
Author Topic: Option Names Have Underlying DB Key instead of Symbol (5 messages, Page 1 of 1)

EspressoE
-Interested User-
Posts: 30
Joined: Mar 8, 2006


Posted: Jul 2, 2007 11:05 PM          Msg. 1 of 5
When doing a search for option tickers, the names are coming back with some sort of DB key instead of the underlying ticker symbol.

For example, issuing a search for MSFT yields no results (because MSFT isn't in the name anymore), but searching by the option root, MQF does return:


MQF VW 59491810 OCT 2007 P 17.5


It should be:

MQF VW MSFT OCT 2007 P 17.5

EspressoE
-Interested User-
Posts: 30
Joined: Mar 8, 2006


Posted: Jul 2, 2007 11:20 PM          Msg. 2 of 5
Sorry, forgot to list the command that produced the results listed above:

SOS,MQF; 


The following command should have worked (and did on Friday):

SOS,MSFT; 

DTN_Steve_S
-DTN Guru-
Posts: 2086
Joined: Nov 21, 2005


Posted: Jul 3, 2007 08:31 AM          Msg. 3 of 5
I am not seeing this currently. Judging by the other post on this issue it may have been something isolated to last night around the time that you posted. I will have our operations team look into why this might have happened.

EspressoE
-Interested User-
Posts: 30
Joined: Mar 8, 2006


Posted: Jul 3, 2007 08:47 AM          Msg. 4 of 5
I can tighten down the time frame a little. It did work on Sunday at 11:54 AM Eastern and did NOT work starting at 8:06 PM Eastern time through 11:46 PM Eastern time when I patched my software to work around the issue. At least the name seemed to be correct for the fundamental / update messages.

While I was having the problem, I tried disconnecting and reconnecting multiple times with the same results.

Upon looking at the data this morning, I can confirm that it is functioning correctly again.

Was this problem isolated to a single server? If it was an individual server, do you have any suggestions on how I could automatically choose a different server in case it happens again?

Thanks,

Eric

DTN_Steve_S
-DTN Guru-
Posts: 2086
Joined: Nov 21, 2005


Posted: Jul 3, 2007 11:01 AM          Msg. 5 of 5
It turns out that this was somehting our operations department was aware of at the time it happend and the fix, I simply didn't get a notification of the issue.

No more problems are expected.
 

 

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