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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »iqconnect side-by-side error message

Author	Topic: iqconnect side-by-side error message (4 messages, Page 1 of 1)
orbwen -Interested User- Posts: 12 Joined: Feb 5, 2011	Posted: Feb 5, 2011 09:47 PM Msg. 1 of 4 Sorry -- brand new user of the API. When I try to start iqconnect or the diagnostics tool from a DOS window or windows start menu I get this error message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." Looking for the error message online, there are no posts in these forums, but a few on gaming sites. It looks like it could be related to some needed libraries in windows? I followed the steps in the quick-start guide but am kind of stuck here. Any advice? Using windows7 and ran the API client installer, agreed when it asked to also download and run the iqfeed installer. No errors reported during installation.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Feb 6, 2011 10:09 AM Msg. 2 of 4 Take a look in the documentation under "Initializing the Feed". This should give you the information needed to launch, initialize and login to IQFeed from your program. Jay Froscheiser DTN
orbwen -Interested User- Posts: 12 Joined: Feb 5, 2011	Posted: Feb 9, 2011 01:56 AM Msg. 3 of 4 I followed the steps in the documentation. There isn't much to go wrong: run IQConnect.exe with appropriate options. Turns out there is a library required by the IQFeed applications that is not included. Any windows 7 users will need to get the "x86" version (middle link) of this library from microsoft: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=766a6af7-ec73-40ff-b072-9112bab119c2 Hopefully this will help the next windows 7 user...
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Feb 14, 2011 08:25 AM Msg. 4 of 4 Hello orbwen, IQFeed does attempt install the above package for all users during the installation. Something must have gone wrong with the installation during the IQFeed install or you already had a corrupted installation of it on your system (IQFeed doesn't attempt to install it if we detect you already have it installed). Reinstalling very well might have fixed it for you.