I am facing a PC problem which cannot be resolved. The system I am using is Windows XP SP2, with latest patch today from Microsoft. Somehow there is no update on the screen even when I called up the Snatch Quote. I've went to the extent of deleting the internet firewall and antivirus software, and uninstall/re-install the DTN latest copy downloaded from the web. Can anyone provides any suggestion how I should proceed from here?

Thanks!!!

Regards,
Paul

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Paul

Paul,

I have to first appologize that this post wasn't replied to. I am not sure how it was missed. If you aren't getting any data when pulling up various windows, most likely the login wasn't able to get connected to an available server. If this is something that happens constantly, it sounds like a firewall or registry corruption. The way the login process works, is DTN.IQ contacts our servers for a list of available quote servers (for redundancy and load balancing). DTN.IQ then loads that list into your registry, to be used later by the apps. If you don't get a valid server back or DTN.IQ has trouble writing the information to the registry, when looking at IQconnection Manager, you will see a blank IP address and port. If, however, you do see an IP and port in the connection manager but you can't get data, the connection to that IP and port may be blocked. Our support group can walk you through trying to ping or connect to those ports to see if it is something we can help you resolve.

We are also working on a new diagnostics tool that, when ready, will be able to help troubleshoot these kind of connection issues as well.

Hopefully, since your post, you have been able to get going. If not, please don't hesitate to contact our support group via phone, email or RT chat so we can get you up and running.

Thanks

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Jay Froscheiser
DTN Market Access, LLC.