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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »IQ Connect Login error

Author	Topic: IQ Connect Login error (5 messages, Page 1 of 1)
Goran -Interested User- Posts: 7 Joined: Sep 13, 2005	Posted: Sep 13, 2005 12:00 PM Msg. 1 of 5 Hello, I'm a new IQFeed developer. I tried my product name simply by replacing IQFEED_DEMO in RegisterClientApp function with my product name in Visual C++ WatchList example. But I received following error during IQ Connect Login: "Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact customer support for assistance." It suggests that I may change my type of service. How can I do that?
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Sep 13, 2005 12:41 PM Msg. 2 of 5 Usually this is because someone is using a IQFeed for QuoteTracker subscription and trying to use another software package (or your own). if you subscribed to IQFeed for Quotetracker, contact customer support or sales and tell them you need to upgrade to a full subscription to IQFeed. Jay Froscheiser DTN - Trading Markets
Goran -Interested User- Posts: 7 Joined: Sep 13, 2005	Posted: Sep 14, 2005 11:03 AM Msg. 3 of 5 I checked with the customer service and they confirmed tha my subscription to IQFeed is a full one.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Sep 14, 2005 11:09 AM Msg. 4 of 5 Thanks for checking that side. I double checked your product permissioning and it was indeed an issue on our side. It has been corrected and you should now be able to connect with your registered product name. Sorry for the inconvenience. Jay Froscheiser DTN - Trading Markets
Goran -Interested User- Posts: 7 Joined: Sep 13, 2005	Posted: Sep 14, 2005 11:32 AM Msg. 5 of 5 It's working now, Thanks.