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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Feb 19, 2021 09:37 AM
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DTN_Stephen has contributed to 322 posts out of 20005 total posts (1.61%) in 2,384 days (0.14 posts per day).

20 Most recent posts:
Data and Content Support » Historical Market Symbols Feb 19, 2021 09:37 AM (Total replies: 7)

There will be Daily Updates to the files.

The release date for the files is now approximately March 31st, 2021 for a complete update.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » 365 days TICK HISTORY needed Feb 18, 2021 09:27 AM (Total replies: 4)

This was escalated to our Product Management team in 2019.

At that time we decided not to go forward with adding additional historical tick data above and beyond the current offering of 180 calendar days.

If you would like to enter a Customer Request for Enhancement to add additional tick history please email us at support@iqfeed.net with your IQ Login ID.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


DTN.IQ Client Software Support » Forex - ABBA vs COMP Feb 18, 2021 06:56 AM (Total replies: 3)

http://iqfeed.net/symbolguide/index.cfm?symbolguide=guide&displayaction=support§ion=guide&web=iqfeed&guide=forex&web=IQFeed&symbolguide=guide&displayaction=support§ion=guide&type=TENFORE

If you navigate to this link and scroll about 1/2 way down the page there is a great reference tool for the different contributors and banks for Tenfore.

Have a great rest of your day.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical Market Symbols Feb 15, 2021 06:33 AM (Total replies: 7)

Our goal is to have this file updated by February 28th, 2021.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



The goal is to have the file updated by February 28th, 2021.


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on Feb 15, 2021 at 06:33 AM

General Product Announcements » President's Day Support Hours Feb 11, 2021 03:25 PM (Total replies: 0)

IQ Feed Customer support will be open on President's Day for our regular hours.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » NOKJPY.COMP Spike Feb 3, 2021 10:06 AM (Total replies: 2)

We have corrected NOKJPY.COMP to the best of our ability. Due to the fact this data is 5+ years old it will not be pristine.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » NOKJPY.COMP Spike Feb 3, 2021 06:13 AM (Total replies: 2)

We actively reviewing NOKJPY.COMP and I will reply when we have completed the review process. Thank you for bringing this to our attention.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Open Interest with Historical Options Data? Dec 28, 2020 06:15 AM (Total replies: 7)

We do not save historical Open Interest or bid/ask data for quotes. These can be captured live and saved in a database on your side however.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » FUBO day OHLC not loading Dec 28, 2020 06:13 AM (Total replies: 1)

I can confirm using Time and Sales there is data for FUBO.

2020-12-24 50.5300 50.5500 42.8200 44.1800 OHLC.

What software are you using to pull the data for this symbol?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Too many simultaneous history requests Dec 22, 2020 06:28 AM (Total replies: 13)

We are currently looking into this with our development teams. We will post more information shortly.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 09:44 AM (Total replies: 12)

That is correct!

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 09:38 AM (Total replies: 12)

@ElizabethSwong

There has been a customer request entered to have this feature added to IQ Feed. There is a process that we will need to complete to see if this can be added. I know this is reinstating what I have already typed in a previous forum post; however I wanted to make sure you knew I saw you post as well.

I appreciate your request and questions.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 08:02 AM (Total replies: 12)

Did someone respond to you about receiving the request?

After we enter the Request for Customer Enhancement it goes through a process; firstly it will be reviewed by our Product Management team.

We will contact you after it has been reviewed. Unfortunately I cannot give you an ETA on the completion of this process.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 07:34 AM (Total replies: 12)

We are awaiting your contact at support@iqfeed.net with your login so we can enter a request for Customer Enhancement.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » VWAP Dec 9, 2020 12:56 PM (Total replies: 1)

That is correct we do not store VWAP history, you can only see it in quotes.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical Market Symbols Dec 8, 2020 09:10 AM (Total replies: 7)

I have communicated the links in email to you and will also provide the links here in the forums for everyone else.

ftp://www.dtniq.com/beta/IEOPTION.zip
ftp://www.dtniq.com/beta/EQUITY.zip

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Christmas Holiday Hours

- Wednesday December 23rd: Regular Hours.
- Thursday December 24th: (Closing at 2pm Central)
- Friday December 25th: CLOSED
-Sunday December 27th - Open at 5pm Central/Regular Hours.

New Year's Holiday Hours

- Wednesday December 30th: Regular Hours
- Thursday December 31 : (Closing at 2pm Central)
- Friday January 1st: - CLOSED
- Sunday January 3rd: - Open at 5pm Central/Regular Hours.

If you have any questions or concerns regarding our holiday schedule, please contact us at support@iqfeed.net


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on Dec 8, 2020 at 08:08 AM

Data and Content Support » Download Futures Data with delivery month Nov 30, 2020 10:22 AM (Total replies: 12)

We do have the data; however it's not possible to get it from a historical data request.

If you would like to contact us at support@iqfeed.net with your IQ Login ID we can enter a Customer Request for Enhancement for this feature.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Nov 30, 2020 07:06 AM (Total replies: 12)

I will follow-up with our developers, unfortunately I am unable to answer that at this time.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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