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Joined: Aug 22, 2014 02:04 PM
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DTN_Stephen has contributed to 300 posts out of 19868 total posts (1.51%) in 2,290 days (0.13 posts per day).

20 Most recent posts:
Data and Content Support » Options Root and Options Symbology Nov 24, 2020 11:18 AM (Total replies: 1)

Do you already have OPRA Equity Options on your account?

You can locate valid equity option symbols using our symbol lookup, running a search using index/equity options as security type and the name of the company.

http://iqfeed.net/symbolguide/index.cfm?symbolguide=lookup&displayaction=support§ion=guide&web=iqfeed

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Thanksgiving Holiday Hours Nov 18, 2020 02:14 PM (Total replies: 0)

Thanksgiving Holiday

Thursday, November 26th Thanksgiving Day :
Closed 10:00am-5:00pm
Reopen: 5:00pm

Friday, November 27th:
Close at 2:00pm instead of 6:00pm
Reopen 5:00pm Sunday Nov. 29th

**All Time are in Central Standard**

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Roll rule change for @3N# Nov 16, 2020 06:56 AM (Total replies: 2)

Thank you so much for your request for enhancement of the IQ Feed data & symbols.

We take all comments from our users seriously and have logged the idea for future consideration. 


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on Nov 16, 2020 at 06:56 AM

General Product Announcements » Roll rule change for @3N# Nov 12, 2020 03:43 PM (Total replies: 0)

After review of the US Treasury Note Future contracts on the CBOT and their expiration dates we have determined to improve consistency throughout the contracts by aligning the roll date of @3N# (3 Year Treasury Note) with the 2,5,10 and 30 year Treasury notes.
NOTE: This will not affect @3NH21 (March 2021)

Current Roll rule for @3N# has it rolling on 12/31/2020 (On Expiration)
Proposed Roll rule for @3N# 11/27/2020 (roll prior month minus one business day)

In a continued effort to provide outstanding service to our customers we welcome any feedback you would like to provide.

Please either reply to the forum post or contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Roll rule change for @3N# Nov 12, 2020 03:43 PM (Total replies: 2)

After review of the US Treasury Note Future contracts on the CBOT and their expiration dates we have determined to improve consistency throughout the contracts by aligning the roll date of @3N# (3 Year Treasury Note) with the 2,5,10 and 30 year Treasury notes.
NOTE: This will not affect @3NH21 (March 2021)

Current Roll rule for @3N# has it rolling on 12/31/2020 (On Expiration)
Proposed Roll rule for @3N# 11/27/2020 (roll prior month minus one business day)

In a continued effort to provide outstanding service to our customers we welcome any feedback you would like to provide.

Please either reply to the forum post or contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We do not carry Tick data that far back.

We carry 10+ years of both minute and daily data.

Please contact support@iqfeed.net with your login ID so that we can assist you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



IQ Feed carries a total of 180 calendar days of tick data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


DTNIQ Client Software Wish List » get historical stock split & dividend Nov 2, 2020 03:33 PM (Total replies: 1)

IQ provides the two most recent stock splits. In some cases these may be more than 10 years old. However, if there are more than two splits in the past 10 years IQ provides only the most recent two.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » get historical stock split & dividend Nov 2, 2020 03:20 PM (Total replies: 2)

IQ provides the two most recent stock splits. In some cases these may be more than 10 years old. However, if there are more than two splits in the past 10 years IQ provides only the most recent two.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » FXCM Forex Feed - Not being received Nov 1, 2020 06:45 PM (Total replies: 0)

Due to a problem receiving our direct Forex feed from FXCM, we have enabled your DTN Service for a trial of our Premium Forex service which will allow you to continue receive Forex data while FXCM works to resolve their issue. We are in communication with FXCM and anticipate resolution no later than the end of day Monday.

In order to utilize the trial of our Premium Forex service, you will need to modify the symbol you use to access Forex data. Our Premium Forex service has numerous contributors available, which are denoted by the suffix in the symbol (FXCM was .FXCM for example – USDCAD.FXCM). We suggest you utilize .COMP for the suffix (USDCAD.COMP) which will give you a composite view of quotes from multiple contributors, or .ABBA for the suffix (USDCAD.ABBA) which will give you an average of the bid and ask from multiple contributors. For a guide of all contributors with our Premium Forex, please visit our symbol guide at https://bit.ly/2TIipDL.

We apologize for the inconvenience and continue working diligently with FXCM to resolve the issue as quickly as possible.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Realtime feed delayed on 10/14/2020 Oct 14, 2020 06:18 AM (Total replies: 2)

Please contact us at support@iqfeed.net with your login ID.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Oct 5, 2020 09:28 AM (Total replies: 22)

Sorry for delay in responding.

We have resolved the split for 3/24/2016 on DRIP.

We appreciate your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Oct 2, 2020 06:39 AM (Total replies: 22)

We are currently reviewing your request regarding the symbol DRIP.

I will let you know once the review is complete and the outcome.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


DTN.IQ Client Software Support » Adjusting Data for Stock Splits Oct 1, 2020 02:08 PM (Total replies: 1)

You can contact us at support@iqfeed.net or 800-475-4755 and we can enter an Customer Request for Enhancement concerning this.

Thank you for your post.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Sep 17, 2020 01:03 PM (Total replies: 22)

We have completed the adjustment for TREX Daily history for the split.

Thank you for bringing this to our attention.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Sep 17, 2020 12:31 PM (Total replies: 22)

We are reviewing the data on TREX and I will update you shortly.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Sep 15, 2020 12:31 PM (Total replies: 22)

We are reviewing TREX.

I will provide more information shortly.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical BBO data Sep 14, 2020 03:15 PM (Total replies: 3)

We do carry real time Bid/Ask data on Future Spreads.

You will find bid/ask (BBO) data in our tick data.

The correct symbol is QCLZ19-QCLZ20. QCLZ19 is an expired contract.

IQ Feed allows 8 calendar days of tick data during market hours (9:30am - 4:30pm) Eastern time and outside of those hours you can receive up to 180 calendar days of tick data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We are still researching but for now, either:

• Unwatch the symbol and then rewatch the symbol.

Or if that doesn’t work

• Shut down and restart the feed.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Thank you for the response.

Our Market data integrity team is reviewing the data on XLF at this time.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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