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DTN_Stephen has contributed to 390 posts out of 20282 total posts
(1.92%) in 2,535 days (0.15 posts per day).
20 Most recent posts:
System Status Announcements »
News not updating Jul 27, 2021 11:00 AM
(Total replies: 2)
We have resolved the issue impeding News Articles from being released into IQ News applications and 3rd party software. You should be seeing news articles coming through, they may queued; however they should fill in shortly. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
MICRO WTI CRUDE OIL FUTURES Jul 12, 2021 06:18 AM
(Total replies: 4)
QMCL is the root. QMCL# is Continuous. QMCLQ21 - August 2021 (Front Month) Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Data Center Move? Jul 9, 2021 06:27 AM
(Total replies: 5)
Unfortunately we cannot provide you with a number at this time. Once the move is complete you will be able to test latency by completing Ping tests and Trace Routing to our Server IP's. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
bid/ask size for historical tick data Jul 9, 2021 06:19 AM
(Total replies: 1)
Please contact us at support@iqfeed.net with your IQ Login and we can enter a Customer Request for Enhancement for the Feed. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
July 4th, 2021 Customer Service Hours Jul 2, 2021 02:33 PM
(Total replies: 0)
Customer Service Hours We will be here to take your calls on Monday, July 5th, until Noon CT. We will reopen at 5:00 p.m. CT. The Link provided will assist you with any question concerning Holiday Exchange Schedule Happy Independence Day https://iqhelp.dtn.com/notices/ Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
DTN.IQ Client Software Support »
Up ticks and down ticks volume data on miinute bars for ES, NQ Jun 24, 2021 08:21 AM
(Total replies: 1)
Please contact us at support@iqfeed.net with your login ID and we will enter a Customer Request for Enhancement for the IQ Feed. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Time & Sales Volume - Format Question Jun 17, 2021 09:34 PM
(Total replies: 2)
We are currently researching your question and will respond in the morning. Thank you Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
No data before 6/3/2021 Jun 11, 2021 01:36 PM
(Total replies: 2)
Please be aware that during market hours (9:30am - 4:30pm) EDT you are limited to 8 Calendar days of tick data. Outside of those hours you can retrieve up to 180 calendar days of tick data Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Realtime data subscription per symbol and NOT per whole exchange please Jun 11, 2021 12:18 PM
(Total replies: 1)
Please contact our sales team at 800-475-4755 or sales@iqfeed.net Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Symbols in IQfeed ? Jun 9, 2021 08:40 AM
(Total replies: 4)
The symbol for the 10 Year Canadian Government Bond is on the the Montreal Exchange we currently do not carry that exchange. If you are still interested in the symbol please contact us at support@iqfeed.net with your IQ Login ID and we can enter a Customer Request for Enhancement to look into the possibility of adding the exchange Have a wonderful day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Symbols in IQfeed ? Jun 9, 2021 08:01 AM
(Total replies: 4)
The New Zealand Government Bonds Futures was delisted by the exchange in 2019. We do not carry a symbol for Global Dairy Trade or GDT Price Index. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Symbols in IQfeed ? Jun 9, 2021 06:44 AM
(Total replies: 4)
I am sorry for the delay in responding. I will have an answer for you shortly. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
HWX, HMX May 25, 2021 07:55 AM
(Total replies: 4)
Researching your question. I will have an answer shortly. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
CRF May 18, 2021 07:08 AM
(Total replies: 1)
Unfortunately the way the forums work you cannot see the ALL edits until you open the forums. For all forum readers I want to post that we did confirm the price. On May 17th CRF high for the day was indeed 11.29. Have a wonderful rest of your day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Cryptocurrencies missing May 16, 2021 04:23 PM
(Total replies: 3)
Please contact us at support@iqfeed.net with your IQ login ID and I will enter a Customer Request for Enhancement to the IQ Feed. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net Edited by DTN_Stephen on May 16, 2021 at 04:23 PM
IQFeed Developer Support »
Data Center Move? May 14, 2021 02:26 PM
(Total replies: 5)
This is a legitimate email. This is the information contained within the email. To improve performance with long haul circuits, we are pleased to announce DTN is upgrading and relocating its data centers to Chicago, IL. This will place our operations closer to the Chicago-based exchanges and to major communication trunklines for other exchanges. While this will improve reliability and reduce latency it will also require a change of IP addressing for IQ Feed. We expect the move to occur in the May-June 2021 time-frame and the transition is intended to be seamless. We are not anticipating outages associated with this move. login.interquote.com will continue to be the IQFeed connection address but the underlying IP addresses will be transitioned to new values. If client IT departments have made firewall rules to allow IQFeed operation, they will need to re-configure for the new IP address ranges. Here is what you need to know to make the changes from the existing IP address ranges to the New ones. Existing IQFeed IP Ranges (Primary): 66.112.156.x, Ports: 60000-60020, 60050 Existing IQFeed IP Ranges (Backup): 66.112.148.x, Ports: 60000-60020, 60050 New IQFeed IP Ranges (All): 12.36.218.128 – 12.36.218.254 (CIDR: 12.36.218.128/25), Ports: 60000-60060 Since the intention is to gradually transition data center operation, the new IP fire wall rules will need to be put in place in addition to the existing rules during the transition period. This should be done as soon as possible. Announcements will be made when the older fire wall rules can be removed. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates May 10, 2021 07:01 AM
(Total replies: 31)
We appreciate your patience, we have completed the back-fill of April 12th historical and intraday data during weekend maintenance. If you have any questions or concerns please contact us at support@iqfeed.net Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
CME Group to Permanently Close SP500 (Pit and Electronic) Contracts following September 2021 Contract Expiration May 7, 2021 10:19 AM
(Total replies: 0)
News Release Issued: May 4, 2021 (5:12pm CDT) S&P 500 Futures and Options will be Delisted Following the September Roll with Open Interest Migrating to E-mini S&P 500 Contracts CHICAGO, May 4, 2021 /PRNewswire/ -- CME Group, the world's leading and most diverse derivatives marketplace, today announced that it will not reopen its physical trading pits that were closed last March due to the outbreak of the COVID-19 pandemic. The Eurodollar options pit, which was reopened last August, will remain open, allowing these contracts to continue to trade in both open outcry and electronic venues. CME Group also announced that, subject to regulatory review, it will delist its full-size, floor-based S&P 500 futures and options contracts following the expiration of the September 2021 contracts on September 17, 2021. Open interest that remains after the delisting will be migrated into the E-mini S&P 500 futures and options contracts that are available electronically on CME Globex. All individual trading positions will be converted into the corresponding E-mini S&P 500 contracts with the matching expiration date and strike price for options at the current 1:5 ratio. As the world's leading and most diverse derivatives marketplace, CME Group (www.cmegroup.com) enables clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes, foreign exchange, energy, agricultural products and metals. The company offers futures and options on futures trading through the CME Globex® platform, fixed income trading via BrokerTec and foreign exchange trading on the EBS platform. In addition, it operates one of the world's leading central counterparty clearing providers, CME Clearing. With a range of pre- and post-trade products and services underpinning the entire lifecycle of a trade, CME Group also offers optimization and reconciliation services through TriOptima, and trade processing services through Traiana. CME Group, the Globe logo, CME, Chicago Mercantile Exchange, Globex, and, E-mini are trademarks of Chicago Mercantile Exchange Inc. CBOT and Chicago Board of Trade are trademarks of Board of Trade of the City of Chicago, Inc. NYMEX, New York Mercantile Exchange and ClearPort are trademarks of New York Mercantile Exchange, Inc. COMEX is a trademark of Commodity Exchange, Inc. BrokerTec, EBS, TriOptima, and Traiana are trademarks of BrokerTec Europe LTD, EBS Group LTD, TriOptima AB, and Traiana, Inc., respectively. Dow Jones, Dow Jones Industrial Average, S&P 500 and S&P are service and/or trademarks of Dow Jones Trademark Holdings LLC, Standard & Poor's Financial Services LLC and S&P/Dow Jones Indices LLC, as the case may be, and have been licensed for use by Chicago Mercantile Exchange Inc. All other trademarks are the property of their respective owners. CME-G SOURCE CME Group For further information: Media, Laurie Bischel, 312.648.8698; Anita Liskey, 312.466.4613, news@cmegroup.com, www.cmegroup.mediaroom.com; Investor Contact, John Peschier, 312.930.8491 Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
What's Different for Index (VIX.XO) Level 1? May 6, 2021 06:55 AM
(Total replies: 2)
Both VIX3M.XO and VIX.XO only update from the exchange every 15 seconds. If you are having problems pulling updates using the API please contact us at support@iqfeed.net and we will provide steps to you on how to contact our developer support team via email and chat. You can also utilize IQ Feed Applications on your desktop(Time and Sales or Charts) using tick data you will see both symbols updating once every 15 seconds from the exchange. Please see attached screenshot of a Time and Sales as an example. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates May 3, 2021 07:42 AM
(Total replies: 31)
Unfortunately the attempt to backfill the data for the date of April 12th was not successful. We are continuing to work diligently to resolve the gap in data and I will keep the forums updated with any new information. At this time I do not have a new ETA for the resolution. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net |
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