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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Bad ticks on DJ Euro Stoxx50

Author	Topic: Bad ticks on DJ Euro Stoxx50 (10 messages, Page 1 of 1)
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 16, 2006 02:00 AM Msg. 1 of 10 Please fix your tick data around the 1400 EST timestamp on November 15th for symbol EXZ6. Extremely bad ticks showing up there. Kind regards, MK
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 16, 2006 08:55 AM Msg. 2 of 10 Anyone on support here today? MK
dtnpaul -Interested User- Posts: 6 Joined: Jul 31, 2006	Posted: Nov 16, 2006 09:13 AM Msg. 3 of 10 Yes sir. Sorry about the delayed response. We are working on correcting the issue. Thanks for bringing it to our attention. Paul
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Nov 16, 2006 09:13 AM Msg. 4 of 10 I apoligize for not posting this earlier, this has been reported, I was just waiting for word back on the correction process. We have verified the tick data is in error and the request has been made for correction to occur.
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 16, 2006 09:20 AM Msg. 5 of 10 Thank you gentlemen - please advise when it is fixed and I will refresh. MK
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Nov 16, 2006 12:21 PM Msg. 6 of 10 The changes have been made but the changes will not appear till tomorrow. What software do you use? Many softwares offer the ability to manually remove/filter these bad ticks out and I think this could work for you until the historical data files are refreshed with the corrections.
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 17, 2006 03:09 AM Msg. 7 of 10 Hi Tim, When you say tomorrow what do you mean? It is tomorrow in Europe and the data is still broken. Yes I can edit the data out but when I do a refresh the corrupt data reappears. MK
DTN_LorenF -DTN Technical Support- Posts: 228 Joined: May 11, 2004	Posted: Nov 17, 2006 08:05 AM Msg. 8 of 10 Sorry about that. Our Market Data people sent the request to have the bad tick taken off but it looks like it was not done. I have reported it again and will make every effort to follow up on it. again my apologies.
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 18, 2006 08:34 AM Msg. 9 of 10 Thanks for the reply lorenf. When can I expect this fixed? Still not fixed. MK
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Nov 18, 2006 10:42 AM Msg. 10 of 10 Thanks MK, Please accept our apologies for the delay in correcting this data. We have escalated this issue. We will get the data corrected. Thank you Mike Driscoll