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"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum

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"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.

"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam

"DTN feed was the only feed that consistently matched Bloomberg feed for BID/ASK data verification work these past years......DTN feed is a must for my supply & demand based trading using Cumulative Delta" - Comment from Public Forum Post

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"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed

"Excellent datafeed !!!" - Comment from Arely

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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Non-Stop Diconnects.

Author	Topic: Non-Stop Diconnects. (4 messages, Page 1 of 1)
RonEL -Interested User- Posts: 2 Joined: May 1, 2007	Posted: May 1, 2007 01:50 PM Msg. 1 of 4 As of 2:29 PM Eastern, I have had ___ "Reconnections" the auto voice "Connection Lost" seems continuous. The number of reconnections is just for this afternoon. I have continuous connection to my internet home page, I have no disrupton in feed from DTI Roadmap. What's the problem at DTN? Thanks, RonEL Ron Noble
RonEL -Interested User- Posts: 2 Joined: May 1, 2007	Posted: May 1, 2007 01:52 PM Msg. 2 of 4 Woops, the reconnection number stands at 85 and counting, sorry I left that out in the first post. Ron Noble
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: May 1, 2007 02:47 PM Msg. 3 of 4 To my knowledge, we have not had any other issues similar reported from other users and this will probably require some troubleshooting to find out exactly what is causing it on your end. I believe the best course of action is to get you in touch with one of our customer service representatives to help figure out what is causing this. Please contact them via telephone at 800-779-7299 or via online chat from a link at the following page: http://www.iqfeed.net/index.cfm?displayaction=support§ion=contact
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: May 1, 2007 02:49 PM Msg. 4 of 4 Hello RonEL We have not had any complaints at all concerning similar issues so I am very hesitant to believe there is a server issue. It is possible that somewhere between us there is a bad router, this would account for normal activity to everything but us. If you could send me an email (tim.walter@dtn.com) or PM message with your login ID I can do some additional checks. Aside from that, I would consider rebooting your cable modem or DSL router first and then your PC to see if this resolves the issue. If you do this and the issue continues please let me know so I can contact you and we can get this resolved.