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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »148 servers disconnected every 30 seconds since 8/27 9:12am PST

Author	Topic: 148 servers disconnected every 30 seconds since 8/27 9:12am PST (8 messages, Page 1 of 1)
wmillows -DTN Evangelist- Posts: 116 Joined: Jul 14, 2004	Posted: Aug 27, 2007 03:19 PM Msg. 1 of 8 My log shows 148 server disconnecting almost every 30 seconds since 9:12am PST 2007-08-27 09:23:37,370 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,SERVER DISCONNECTED 2007-08-27 09:23:39,089 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,KEY,13218 2007-08-27 09:23:39,089 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,SERVER CONNECTED 2007-08-27 09:23:39,089 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,IP,66.112.148.180 60004,66.112.148.210 60002,66.112.148.211 60009,66.112.148.212 60001,66.112.148.210 60005,66.112.148.210 60012,66.112.148.200 60003,66.112.148.210 60015,66.112.148.211 60050,66.112.148.212 60014,66.112.148.212 60016,66.112.148.211 60018 2007-08-27 09:24:07,432 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,SERVER DISCONNECTED 2007-08-27 09:24:09,073 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,KEY,13218 2007-08-27 09:24:09,073 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,SERVER CONNECTED 2007-08-27 09:24:09,073 [2972] DEBUG IQFeedPlugin.RealTimeIQ [(null)] - S,IP,66.112.148.180 60004,66.112.148.212 60002,66.112.148.210 60009,66.112.148.211 60001,66.112.148.211 60005,66.112.148.211 60012,66.112.148.200 60003,66.112.148.212 60015,66.112.148.210 60050,66.112.148.211 60014,66.112.148.210 60016,66.112.148.211 60018 ......
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Aug 27, 2007 03:38 PM Msg. 2 of 8 Initial investigation leads me to believe there has to be something on your end contributing to this. However, without more useful information, I cannot investigate this further. Which server(s) are you connecting to and when? (the logs above do not indicate which quote server you were connected to). What software is producing the logs you posted? What is your username for the feed? How many symbols are you watching? Are you requesting any historical data as well (bring up charts for example)? Feel free to PM me or email support with any information you do not want to post here on the forums (like your username).
wmillows -DTN Evangelist- Posts: 116 Joined: Jul 14, 2004	Posted: Aug 27, 2007 04:38 PM Msg. 3 of 8 thx Steve, what's your email address?
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Aug 27, 2007 04:54 PM Msg. 4 of 8 You can email the information to support@iqfeed.net. Put Attn: SteveS in the email to make sure It gets to me
fng -Interested User- Posts: 31 Joined: Aug 2, 2007	Posted: Aug 28, 2007 09:23 AM Msg. 5 of 8 I got disconnected this morning again! - are you still having problems with the new servers?: 2:15:42 AM S,KEY,4833 2:15:42 AM S,SERVER CONNECTED 2:15:42 AM S,IP,66.112.148.180 60004,66.112.148.212 60002,66.112.148.210 60009,66.112.148.210 60001,66.112.148.212 60005,66.112.148.210 60012,66.112.148.200 60003,66.112.148.212 60015,66.112.148.210 60050,66.112.148.210 60014,66.112.148.210 60016,66.112.148.211 60018 2:15:42 AM S,CUST,real_time,66.112.148.227,60002,reGBKHfSK8Omk23,2.5.3,0,INDEX DTNNEWS RT_TRADER COMTEX PRIMEZONE INTERNET_WIRE CBOT-LTD CME-LTD,,500,FREE_NOBILL,, 2:15:42 AM S,KEYOK 2:15:43 AM F,@ESU7,10,,,1566.25,1374.50,,,,,,,,,,,,,,,,,,E-MINI S&P 500 SEP 2007,,,,,,,,,,,,,,0,12,2,,,8,43,07/16/2007,08/16/2007,,,,,,09/21/2007,, 2:15:43 AM P,@ESU7,10,1468.50,-1.25,-0.000850485,14360,1,1470.50,1467.75,1468.25,1468.50,6,22,,,2.75,02:15:35t,1975231,1469.50,1469.75,0.25,,1469.75,,0,,,,,08/28/2007,,1468.50,09/21/2007,,,-1.25,0,,,,,-1.,1,0.001872659,,12,2,24,00,,1469.50,0,0,0,1730,,,,0,,08/27/2007, 3:33:10 AM P,@ESU7,10,1466.00,-3.75,-0.002551454,24790,1,1470.50,1465.25,1466.00,1466.25,37,19,183,,5.25,03:33:01t,1975231,1469.50,1469.75,0.25,,1469.75,,,,,,,08/28/2007,,1466.00,09/21/2007,,,-3.75,0,,,0.,0.,-3.5,1,0.003581173,,12,2,24,00,,1469.50,0,0,0,2930,,,,0,,08/27/2007, 3:33:10 AM F,@ESU7,10,,,1566.25,1374.50,,,,,,,,,,,,,,,,,,E-MINI S&P 500 SEP 2007,,,,,,,,,,,,,,0,12,2,,,8,43,07/16/2007,08/16/2007,,,,,,09/21/2007,, 9:47:25 AM S,SERVER DISCONNECTED 9:47:25 AM S,SERVER DISCONNECTED 9:47:25 AM 3 9:47:43 AM S,KEY,23591 9:47:43 AM S,SERVER CONNECTED 9:47:43 AM S,IP,66.112.156.181 60004,66.112.156.213 60002,66.112.156.212 60009,66.112.156.211 60001,66.112.156.213 60005,66.112.156.211 60012,66.112.156.200 60003,66.112.156.214 60015,66.112.156.212 60050,66.112.156.211 60014,66.112.156.210 60016,66.112.156.211 60018 9:47:43 AM S,CUST,real_time,66.112.156.228,60002,EHOAhVDgLfWz3s,2.5.3,0,RT_TRADER DTNNEWS COMTEX PRIMEZONE INTERNET_WIRE CBOT-LTD CME-LTD,,500,FREE_NOBILL,, 9:47:43 AM S,KEYOK 9:47:45 AM F,@ESU7,10,,,1566.25,1374.50,,,,,,,,,,,,,,,,,,E-MINI S&P 500 SEP 2007,,,,,,,,,,,,,,0,12,2,,,8,43,07/16/2007,08/16/2007,,,,,,09/21/2007,, 9:47:45 AM P,@ESU7,10,1459.75,-10.00,-0.006803878,230207,36,1470.50,1459.00,1459.50,1459.75,620,52,,,11.5,09:47t,1984793,1469.50,1469.75,0.25,,1469.75,,0,,,,,08/28/2007,,1459.75,09/21/2007,,,-10.00,0,,,,,-9.75,1,0.007878061,,12,2,24,,,1469.50,0,0,0,18723,,,,,,08/27/2007, Best regards, FNG
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Aug 28, 2007 10:27 AM Msg. 6 of 8 fng, your disconnect does appear to be server related. There are still the occasional issue with the servers. For example today at 9:47AM (as in your log) server 148.227 dropped some users. This has been the only incident today where any server dropped users. The server team is still investigating these incidents to get them resolved permanently.
dhakme -DTN Evangelist- Posts: 150 Joined: Sep 17, 2004	Posted: Aug 28, 2007 09:05 PM Msg. 7 of 8 Just thought I'd mention that we too have been experiencing an increased number of drop outs since the new servers went in. The drop outs have reduced significantly and we haven't had a drop out for two days. I did notice that for a while we had a drop out on both our clients at around 9:00am EST on a semi-regular basis.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Aug 28, 2007 09:24 PM Msg. 8 of 8 Our server team believes they have identified and fixed that last issue causing periodic restarts of the new servers. A new version of this server code is being released tonight and we will be monitoring to see if it does indeed resolve all of the restart issues. Please post if you experience any restarts (along with the time and server you were connected to) so we can compare them to our logs. We still have a few issues that affect other services utilizing the IQ servers and once those have been resolved we will begin rolling the new code to the rest of our server farm. I don't anticipate the final roll out to happen until mid September. Jay Froscheiser DTN - Trading Markets