DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email

"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan

"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam

"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin

"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum

"I started a trial a few weeks back before the market went wild. DTN.IQ didn’t miss anything and beat my other provider. I decided to stay with you because of the great service through all the volatility." - Comment from Mike

"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post

"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum

"DTN feed was the only feed that consistently matched Bloomberg feed for BID/ASK data verification work these past years......DTN feed is a must for my supply & demand based trading using Cumulative Delta" - Comment from Public Forum Post

"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »Issue with @VX# data retrieval

Author	Topic: Issue with @VX# data retrieval (6 messages, Page 1 of 1)
david_leake -Interested User- Posts: 4 Joined: Nov 18, 2017	Posted: Nov 18, 2017 11:43 AM Msg. 1 of 6 Hello there, I am having trouble pulling in ticks from the Vix futures product (@VX#) This is using both my own custom software (API), and separately, I have tried via the QCollector software So I think this is an issue on the IQFeed side? Please can you let me know when this is resolved Thanks David
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 18, 2017 01:54 PM Msg. 2 of 6 David, I am not seeing any issues on our side, so if you could provide some additional information it would be helpful. Did this issue just start today (were you previously pulling @VX# data successfully)? Are you able to access the current data for @VX# in the IQFeed Watch Quote Display App? Are all other symbols working properly (including others from the CBOE Futures Exchange)? If after restarting your connection to IQFeed you are still having issues, please let us know what server you are connected to (IP in the connection manager) as well as what specific time-series data you are requesting. Thanks Jay Froscheiser Vice President, Active Trader Products
david_leake -Interested User- Posts: 4 Joined: Nov 18, 2017	Posted: Nov 19, 2017 04:28 AM Msg. 3 of 6 Hi Jay, Yes other symbols are working, and yes have tried restarting etc. For the @VX# symbol, there seems to be no data since 2017-11-15,08:59:51,13.05,3,134617,13.00,13.05,972720,0,0 So the last daily bar coming through is 2017-11-14,11.60,12.20,11.60,12.05,145137 Can you recheck this? Thanks, David
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 19, 2017 09:31 AM Msg. 4 of 6 Thanks for the additional information. We will take a look at this and see what is going on with the continuation symbol (#). The tick history is available if you pull the individual contract data @VXZ17. Jay Froscheiser Vice President, Active Trader Products
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 19, 2017 11:44 AM Msg. 5 of 6 This should be corrected now. Sorry for the issue but thanks for reporting it so we were able to rectify it quickly. Jay Froscheiser Vice President, Active Trader Products
david_leake -Interested User- Posts: 4 Joined: Nov 18, 2017	Posted: Nov 19, 2017 11:51 AM Msg. 6 of 6 Great, thanks for your help.