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"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email

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»Forums Index »Archive (2017 and earlier) »Data and Content Support »You know it's Sunday night when...

Author	Topic: You know it's Sunday night when... (4 messages, Page 1 of 1)
matthewklein -Interested User- Posts: 42 Joined: May 20, 2004	Posted: Jul 31, 2005 07:58 PM Msg. 1 of 4 IQfeed is down. Like last Sunday night. Unable to pull any quotes for Forex or for any electronic futures contracts. More money down the tubes. Is there anyone at DTN who can help with this? Is there anyone who is on top of the problem? What is the problem, anyway? Can you share it with us? Maybe we can help... (Seriously. I don't mean that as a snide comment.) Matthew Matthew Klein
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jul 31, 2005 08:42 PM Msg. 2 of 4 I am in touch with our OPS group to find out what the problem is. Will post when I know more. Jay Froscheiser DTN - Trading Markets
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jul 31, 2005 08:51 PM Msg. 3 of 4 for the past 5 minutes, I have been able to connect without issue. It looks like the problem has been resolved. I will be looking into the cause and will communicate here when we know more. Jay Froscheiser DTN - Trading Markets
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jul 31, 2005 09:04 PM Msg. 4 of 4 The issue was tracked to an individual who's software was making an unreasonably large number of connections to our server. Because of a bug in our load balancing system, the server that user was connected to was showing as the least loaded and thus all new connections were attempting to login to that server as well. We have blacklisted that user and the problem should no occur again. We have had a new version of the load balancer in test for weeks and hope to get it released soon. Jay Froscheiser DTN - Trading Markets