DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post

"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat

"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed

"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe

"Can I get another account from you? I am tired of ******* going down so often" - Comment from George

"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email

"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email

"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal

"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum

"Thanks for following up with me. You guys do a great job in tech support." - Comment from Phelps

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »Data and Content Support »Cannot get intraday data on certain ETFs?

Author	Topic: Cannot get intraday data on certain ETFs? (12 messages, Page 1 of 1)
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: Apr 30, 2022 02:46 PM Msg. 1 of 12 Is there something wrong with how I connected to Optuma or do I need another data package? Markets on left will have intraday work, but markets in red won't show intraday data. All will show daily, some ETFs not intraday. . File Attached: doesnt work.png (downloaded 335 times)
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: Apr 30, 2022 02:47 PM Msg. 2 of 12 working: .
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: Apr 30, 2022 02:48 PM Msg. 3 of 12 . . File Attached: will work on daily.png (downloaded 336 times)
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: Apr 30, 2022 02:51 PM Msg. 4 of 12 These are the packages I have currently . File Attached: current.png (downloaded 364 times)
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: May 2, 2022 06:27 AM Msg. 5 of 12 You have the correct exchanges to receve intrad data on these symbols. Regards to authorizations on exchanges, even if you do not have real time US Equities you would still get 10 minute delayed equities and not get any intraday data. If this happens against I suggest you go to your desktop and locate IQ Feed Applications and locate Time and Sales or Charts and open one of these applications and enter the symbol you are having issues with to test. You can alter what type of data you receive under settings. This will not affect Optuma at all; however will verify you are getting the correct data through the IQ Feed application. If it continues to be a problem after this test you may need to contact their support for assistance in their plalform. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: May 2, 2022 06:35 AM Msg. 6 of 12 Doesn't look like I'm getting any data from IQfeed. I reset my Optuma data over the weekend and now have only IQFeed data, if any is streamed in, feeding into Optuma. Now I cannot get any data at all for any markets. I have contacted support over the weekend too. Thanks. . File Attached: diagnostics.png (downloaded 338 times)
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: May 2, 2022 06:36 AM Msg. 7 of 12 . .
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: May 2, 2022 06:36 AM Msg. 8 of 12 . . File Attached: no data.png (downloaded 329 times)
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: May 2, 2022 06:36 AM Msg. 9 of 12 . . File Attached: charts.png (downloaded 355 times)
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: May 2, 2022 06:38 AM Msg. 10 of 12 Keep in mind it's pre-market hours so you will need to verify that you have your sessions times set to catch pre-market hour data in Optuma. Most 3rd party softwares have a setting for session times. In IQ Feed Time and Sales and Charts you will need to check the box in settings "Emable Extended Trades" to receive pre and post market data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
mdanderson733 -Interested User- Posts: 9 Joined: Apr 30, 2022 .	Posted: May 2, 2022 06:55 AM Msg. 11 of 12 Just figured out from sales support. Port issue with Logitech GHUB software. Thanks for the help. .
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: May 2, 2022 06:57 AM Msg. 12 of 12 That is great to hear. Yes GHUB the auto update software from Logitech can block a port IQ Requires to transmit history. I am glad it was resolved. Have a great day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net