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»Forums Index »Product Support »DTN.IQ Client Software Support »Client connects over WiFi but not under wired network
Author Topic: Client connects over WiFi but not under wired network (2 messages, Page 1 of 1)

gofortips
-Interested User-
Posts: 1
Joined: May 20, 2019


Posted: May 20, 2019 01:07 PM          Msg. 1 of 2
Hello,
As in the subject description. The connection succeeds when I connect using WiFi but, enters into a retry loop when connect my pc by a wired ethernet connection to my router.
Of course, I'm talking about the same pc with the same software (NinjaTrader).
Perhaps, you can give some tip to solve the problem.
Thank you,
Carlos Garmiza
IQfeed user name: 471604
email: gofortips@gmail.com

DTN_mark_e
-Interested User-
Posts: 16
Joined: Sep 25, 2014


Posted: May 20, 2019 05:46 PM          Msg. 2 of 2
Carlos,
Is it only the IQFeed client that fails to connect, or do you lose all internet connectivity when switching to an Ethernet connection? If it's everything, you will need to check with your Internet Service Provider. If it's only IQFeed, try restarting your PC after switching from Wi-Fi to the ethernet connection.

If that doesn't work, it will be easier to help you troubleshoot by visiting us in chat, at https://www.dtn.com/financial-analytics/active-trading/dtn-iqfeed .

Thanks,
Mark

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net
 

 

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