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»Forums Index »Product Support »Data and Content Support »Unusual Quote Delays from QGC#
Author Topic: Unusual Quote Delays from QGC# (4 messages, Page 1 of 1)

jayflatland
-Interested User-
Posts: 13
Joined: Jun 20, 2019


Posted: Oct 11, 2019 12:57 PM          Msg. 1 of 4
I've been noticing sporadic delays in getting live quote data from symbol QGC#. I see it for several minutes relatively sustained, and then it stops. Some days are entirely clean, some are not. I've attached a chart showing the latencies I've seen from today. This seems different to me than normal bursts of activity - the regularity makes it seem like your server handling QGC# has some unexpected loading on it. I don't see this pattern on other symbols (as far as I've looked).

Jay



File Attached: quote_delays_1_gc_zoomout.png (downloaded 256 times)

jayflatland
-Interested User-
Posts: 13
Joined: Jun 20, 2019


Posted: Oct 11, 2019 12:59 PM          Msg. 2 of 4
To clarify, the latencies I'm seeing are around 2 seconds when this is happening. When it's not 60ms or so is normal.

Jay

DTN_Stephen
-DTN Guru-
Posts: 287
Joined: Aug 22, 2014


Posted: Oct 11, 2019 02:01 PM          Msg. 3 of 4
We are aware of this issue and are working with our development team to address it. Please contact us at support@iqfeed.net with your login details in regards to this forum post.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com

jayflatland
-Interested User-
Posts: 13
Joined: Jun 20, 2019


Posted: Oct 11, 2019 03:38 PM          Msg. 4 of 4
Okay cool, glad you're on it.

Jay
 

 

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