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»Forums Index »Product Support »Data and Content Support »Unusual Quote Delays from QGC#
Author Topic: Unusual Quote Delays from QGC# (4 messages, Page 1 of 1)

-Interested User-
Posts: 13
Joined: Jun 20, 2019

Posted: Oct 11, 2019 12:57 PM          Msg. 1 of 4
I've been noticing sporadic delays in getting live quote data from symbol QGC#. I see it for several minutes relatively sustained, and then it stops. Some days are entirely clean, some are not. I've attached a chart showing the latencies I've seen from today. This seems different to me than normal bursts of activity - the regularity makes it seem like your server handling QGC# has some unexpected loading on it. I don't see this pattern on other symbols (as far as I've looked).


File Attached: quote_delays_1_gc_zoomout.png (downloaded 178 times)

-Interested User-
Posts: 13
Joined: Jun 20, 2019

Posted: Oct 11, 2019 12:59 PM          Msg. 2 of 4
To clarify, the latencies I'm seeing are around 2 seconds when this is happening. When it's not 60ms or so is normal.


-DTN Guru-
Posts: 262
Joined: Aug 22, 2014

Posted: Oct 11, 2019 02:01 PM          Msg. 3 of 4
We are aware of this issue and are working with our development team to address it. Please contact us at with your login details in regards to this forum post.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist


-Interested User-
Posts: 13
Joined: Jun 20, 2019

Posted: Oct 11, 2019 03:38 PM          Msg. 4 of 4
Okay cool, glad you're on it.



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