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»Forums Index »Product Support »Data and Content Support »why is my Options chart data not coming through - Pic Attached
Author Topic: why is my Options chart data not coming through - Pic Attached (2 messages, Page 1 of 1)

-Interested User-
Posts: 2
Joined: Jul 3, 2020

Posted: Jul 3, 2020 11:09 PM          Msg. 1 of 2
Hey there, having issues with getting chart data coming up, just wanting to clarify nothing is wrong with my subscription, im getting a error in my platform saying my connection does not provide such data
this makes no sense, never seen this before

please help!

File Attached: yo.PNG (downloaded 112 times)

-DTN Guru-
Posts: 286
Joined: Aug 22, 2014

Posted: Jul 6, 2020 06:27 AM          Msg. 2 of 2
Sorry for any delay in responding to your post.

By your screenshot it does appear you have authorizations for level 2 data on NASDAQ equities.

I am not sure what charting platform that is you are showing the Depth of Market window in? Possibly Ninja Trader?

Please locate the IQ Feed Applications window on the desktop of your PC and then open and utilize the Market Depth tool. Do you get valid Level 2 data there?

Please feel free to contact us directly either by email or call and or chat with us. and you will find a technical chat link on the left hand side of the website.

800-779-7299 Technical Support number.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist



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