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»Forums Index »Product Support »Data and Content Support »Realtime feed was delayed yesterday
Author Topic: Realtime feed was delayed yesterday (2 messages, Page 1 of 1)

GoodAndyI
-Interested User-
Posts: 3
Joined: Jun 4, 2020


Posted: Sep 4, 2020 07:07 AM          Msg. 1 of 2
Hello,

I noticed before closing bell there was over 20 seconds delayed to my realtime datafeed subscription on US stocks yesterday on Thursday. Why is that ? Was it only me or was it on your side ? Does it occur more often when there is more volatility on a day like yesterday ?

Sincerely,
Andy

DTN_Stephen
-DTN Guru-
Posts: 286
Joined: Aug 22, 2014


Posted: Sep 4, 2020 07:20 AM          Msg. 2 of 2
There were no Delays on the IQ Feed Servers on 9/3/20.

You may have experienced an internet latency issue or packet loss on the internet somewhere between IQ Servers and the client installed on your machine.

Please contact us at support@iqfeed.net with your 6 digit IQ Login for directions on how to create a logfile that may help clarify this.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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