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»Forums Index »NEW IQFEED FORUMS »Data Questions »What's Different for Index (VIX.XO) Level 1?

Author	Topic: What's Different for Index (VIX.XO) Level 1? (3 messages, Page 1 of 1)
Roberts -Interested User- Posts: 52 Joined: Mar 26, 2008	Posted: Apr 22, 2021 11:24 AM Msg. 1 of 3 A customer is having trouble with streaming data for Indices, like VIX.XO and VIX3M.XO. From the description, there appear to be no updates, which are expected at least every 15 seconds for these instruments. Is it possible that these are updated only as a "P" Summary message? (Our Dev feed doesn't have perms for these indices.)
quickTick -Interested User- Posts: 53 Joined: Nov 17, 2013	Posted: May 5, 2021 11:22 PM Msg. 2 of 3 In case this wasn't resolved in the meantime: I've been seeing 15 sec updates for VIX.XO today.
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: May 6, 2021 06:55 AM Msg. 3 of 3 Both VIX3M.XO and VIX.XO only update from the exchange every 15 seconds. If you are having problems pulling updates using the API please contact us at support@iqfeed.net and we will provide steps to you on how to contact our developer support team via email and chat. You can also utilize IQ Feed Applications on your desktop(Time and Sales or Charts) using tick data you will see both symbols updating once every 15 seconds from the exchange. Please see attached screenshot of a Time and Sales as an example. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net File Attached: VIX.jpg (downloaded 715 times)