I have seen quite a few references to how long it takes for a response to a forum post or a resolution to a problem. This has been echoed in the support e-mails.

The reason for these problems is that we currently have only a single developer, Natalie, supporting IQFeed. That's forums, e-mails, troubleshooting, and development - all one deep.

Every e-mail and forum post is read and researched. Every reported bugs is logged and must be duplicated before troubleshooting begins. We treat every reported bug as valid, even when we can't duplicate it. So we often come back with additional questions or test apps because, as you know too well, it can be difficult to find the right conditions that reveal a specific problem, not to mention finding a fix. Bugs are addressed in roughly the order they are received, so a tough bug can delay the whole response process. We are trying not to let that happen, but some bugs are just that involved.

Natalie draws on the expertise of the IQ server and DTNIQ client development staff in researching the posted problems but troubleshooting and correcting IQFeed is solely on her for the present. She's a top notch developer so your issues are in good hands.

Obviously staffing is our problem and we are in the process of correcting it. But if you were wondering if we are ignoring you - we aren't. If you were afraid you issue has been dropped - it hasn't. We will acknowledge your input and get back to you with answers, solutions and bug fixes as soon as we can.

I appreciate your patience and, believe it or not, I appreciate your input, even when it's negative.

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Lonnie Shumate
Development Manager, IQ Systems
DTN Market ACCESS

Lonnie,

Its unusual to see a company be so frank and open about its business.

Yes, unusual, but also comforting. Keep it up!