Hello, I am using IQFeed version 6.1.0.20 client on a windows machine, using Multicharts connected to IB using IBGateway. For years it has been working fine as I leave it on for weeks including overnight.
Lately, it randomly disconnects and I don't know the reason why. When I check the IQFeed Connection Manager it says Status: NotConnected. Today it disconnected right in the middle of the trading day.

When I checked the log files, I get the following message between when it was connected, to not disconnected. I'm only copying the transition when something went wrong. As you can see, it disconnected, and just stayed that way for the rest of the day. Any ideas of why this happened based on the log entries?
Thank you

TO CLIENT Admin 5448 1 2020-06-23 10:58:25 S,STATS,66.112.156.227,60004,100,6,5,1,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.45,9.80,1090965.93,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:26 S,STATS,66.112.156.227,60004,100,6,5,2,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.07,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:27 S,STATS,66.112.156.227,60004,100,6,5,3,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.21,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:28 S,STATS,66.112.156.227,60004,100,6,5,4,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.34,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:29 S,STATS,66.112.156.227,60004,100,6,5,5,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.48,8.75,39.25,

STATUS Connectivity 5448 0 2020-06-23 10:58:30 No data from Level 1 server in 6s. Reconnecting
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Close called, socket closed. 0
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Feed Stopped
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Starting Feed (0:0)
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Initiating a login of type (2).
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connecting To Login Server - 66.112.156.213:60000
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Connection Initiated
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connecting to server (66.112.156.213) on port 60000.
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connect Process: Status 1.
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connect Process: Status 2.
TO CLIENT Admin 5448 1 2020-06-23 10:58:30 S,STATS,66.112.156.227,60004,100,6,5,6,1,3,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.62,8.75,39.25,

STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connect Process: Status 3.
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connected to server 0.
TO CLIENT Admin 5448 1 2020-06-23 10:58:31 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090966.78,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:32 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090966.86,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:33 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090966.95,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:34 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090967.04,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:35 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090967.12,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:36 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090967.21,8.75,,

sorry to hear you're having some connection issues. There were no outages on any of the IQFeed servers today. The log you provided doesn't specify why you are not connecting, so we can only speculate the usual causes for something like this, which are 1) some type of internet-related issue; or 2) a local problem on your PC or network (e.g. hardware, software, a lost handshake between the data feed and Ninja).

Looking more closely at these logs, I can see that you are using Kinetick, not IQFeed. I encourage you to contact Kinetick support about this and work with them directly (as we do not provide Kinetick technical support).

---

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net

Hello pokergg

If there is anything IQfeed service can assist you with we are available for chat 5pm Sunday to 6pm Friday Central time at www.iqfeed.net

Thanks
Todd IQfeed Support