I have massive data spikes on ESH8 - on my charts the index was trading above 1960.00 for the last hour yesterday (should be 1420)!!! These spikes have continued overnight.

I have massive spikes for the entire afternoon session of LFH8 on Friday 4 Jan.

I have deleted all data & refreshed multiple times and re-booted Ensign multiple times but still have those spikes.

These spikes have been an ongoing problem since joining DTN and Ensign. I am close to giving up on both as neither company seems to have any explanation or solution.

On a further refresh of 5min ESH8, the huge upward spikes have disappeared.

However, I now have massive downward spikes - the overnight session starting at 155.00!!!!

I am not able to see any spikes on these charts at this time.
I do keep an @es# chart running all night on ensign and it does not show any unusual
characteristics.
I will post more information here as it becomes available

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Ken Heinze, Market Access Customer Service

Hi Ken ... thanks for the response.

I opened a 5min ES# chart ... and yes... there are no spikes.

I tried a 5min LF# (FTSE) chart also ... guess what? ..... no spikes!!

How can that be?

Last quarter I had masses of problems with spikes on ESU7 and was tearing my hair out trying to get a solution. You may have stumbled on that solution. But why should the quarterly contract be corrupting?

Is this a data feed problem or and Ensign problem? Ensign can offer no explanation however.

Of course, I wouldn't expect you to comment on a third party. I would, however, be grateful for any thoughts you might have.

Hello Pantani,

I am sending you an email. At this point, our best bet is to look at the data with different software, so that we can determine if the problem lies with the feed or with the software. Please contact me at your earliest convenience.

Kind regards,

Sarah

Sarah .... many thanks

Hallo,

I have also problem with the ESH8, the data from the offical session yesterday are missing.
I have a gap from 1424 to 1400.
I need the data from yesterday.

René

I have restartet my system but the dow-spike stay.

I cannot receive the data from the official session yesterday.

What can I do ?

Thanks

Are you also using Ensign? or is it a different program...
I can see all the data from 1/08 on a 5 min. Ensign Chart. (without any spikes up or down)
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There is a spike filter in Ensign which can be found on the data tab when you double left click
on the chart.

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Ken Heinze, Market Access Customer Service

Ken ... as a point of interest.... ALL my charts have the spike filter selected and it seems to make no difference whatsover to this particular problem.

I am still checking into why these charts are showing spikes - I left a 5 min @esh8 chart open overnight and it looked normal this morning. (I have a note in to Ensign support on this as well)

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Ken Heinze, Market Access Customer Service

Ken ... many thanks

I work with Ninja Trader and I have down spike only at ESH8.

René