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DTN_Ken_Heinze has contributed to 49 posts out of 21185 total posts
(0.23%) in 7,299 days (0.01 posts per day).
20 Most recent posts:
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There is no difference on the data on the .148 server. We are currently investigating the source of this problem and will post here with any updates.
Ken Heinze, Market Access Customer Service
we have confirmed matching tick for tick against Reuters feed.
I have forwarded the name of your brokers platform to our Market Data dept. for further testing.
Ken Heinze, Market Access Customer Service Edited by DTN_Ken_Heinze on Feb 7, 2008 at 10:44 AM
We are testing these symbols against Reuters' feed now ... What are you using for a comparison feed?
Ken Heinze, Market Access Customer Service
I have not been able to find any gap or bad data for the symbol @ymh8. Please contact us at support@iqfeed.net, or your charting software provider for further assistance.
I've included a screenshot of a 5 min. @ymh8 chart taken from IQfeed.
Ken Heinze, Market Access Customer Service
The data we are sending out on these symbols run from 01:30 to 15:15. Can you contact us directly at support@iqfeed.net for assistance with your software settings.
Ken Heinze, Market Access Customer Service
The feed from Reuters stopped yesterday morning. We contacted Reuters and they also were not receiving data from Barclays. They are researching the problem.
Ken Heinze, Market Access Customer Service
I've reported this to our Market Data dept. will post here with their response asap.
Ken Heinze, Market Access Customer Service
For the electronic sessions use the following symbols.
@CC (cocoa) @CT (cotton) @SB (sugar)
There is also a symbol guide located here: http://www.dtniq.com/template.cfm?navgroup=supportlist&urlcode=323&view=1
Ken Heinze, Market Access Customer Service
I am checking into this and will post here with further information as soon as possible.
Ken Heinze, Market Access Customer Service
Are you still seeing this problem? I tried to duplicate the problem here, but did not see any gap on the 9th on the daily data. please see attachment
Ken Heinze, Market Access Customer Service
We have been informed by the exchange that the Pit traded Dow Jones trading times have changed as of 1/12/08 from 8:30 a.m. est to 9:30 a.m. est.
Ken Heinze, Market Access Customer Service
This is what my 5 min. ensign @esh8 looks like, still can't produce the same gap.
Ken Heinze, Market Access Customer Service
Is the problem resolved? I do not see a gap in this chart at that time/// see attachment. it sounds you are describing a recurring gap that only appears for a short time and re-appears.-----Either that is the case or... is it possible there could be timing issue where the software is not configured to read the data?
Ken Heinze, Market Access Customer Service
I am still checking into why these charts are showing spikes - I left a 5 min @esh8 chart open overnight and it looked normal this morning. (I have a note in to Ensign support on this as well)
Ken Heinze, Market Access Customer Service
I am checking into this and will post here with any information as soon as possible.
Ken Heinze, Market Access Customer Service
Are you also using Ensign? or is it a different program... I can see all the data from 1/08 on a 5 min. Ensign Chart. (without any spikes up or down) --- There is a spike filter in Ensign which can be found on the data tab when you double left click on the chart.
Ken Heinze, Market Access Customer Service
The continuation symbol is LF# - and it is pulling about 1 yr. of minute data. At this time there is no daily data, which we are checking into... but there is weekly & monthly data to 2/29/1999 DTN does not provide more than 8 days of tick data on any symbol
Ken Heinze, Market Access Customer Service
I am not able to see any spikes on these charts at this time. I do keep an @es# chart running all night on ensign and it does not show any unusual characteristics. I will post more information here as it becomes available
Ken Heinze, Market Access Customer Service
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