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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »Missing data

Author	Topic: Missing data (16 messages, Page 1 of 1)
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 3, 2012 10:26 PM Msg. 1 of 16 Well, it is 11:25PM EST and appears data missing from several equity symbols and all equity options. What is problem?
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Dec 3, 2012 10:40 PM Msg. 2 of 16 Hello Rodney, what symbols are you missing data for? you can post them here, or you can email them directly to support@IQFeed.net so we can check them out with our Market Data Services dept. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 3, 2012 10:55 PM Msg. 3 of 16 How about ALL equity option symbols. EOD Edited by rodney trotter on Dec 3, 2012 at 10:56 PM
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Dec 3, 2012 11:04 PM Msg. 4 of 16 Hello Rodney, I have tried a couple of different Equity Options here on both sets of servers and I am getting historical data for them. The two symbols I tried are AAPL1214L590 (862 bars of Minute data, 11 datapoints of Daily) and GOOG1207L705 (414 bars of Minute data, 2 datapoints of Daily). Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 3, 2012 11:18 PM Msg. 5 of 16 Can you post that EOD data for those two symbols here?
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 3, 2012 11:24 PM Msg. 6 of 16 Well it appears to be working now. What was problem and is all data now available?
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Dec 3, 2012 11:41 PM Msg. 7 of 16 Hello Rodney, as far as I can tell here, there was no problem with the historical data. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 3, 2012 11:45 PM Msg. 8 of 16 OK, I guess program I have been using for 4 years to download the data just quit working for 2 hours and then all the sudden started working again. Go figure!
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 4, 2012 12:09 AM Msg. 9 of 16 Most of the *.Z type symbols were not downloading today's data but appears to be downloading some of them within the past 30 minutes. I guess real question is when can we be sure EOD data is available. Is it 9:00PM or midnight EST?
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 4, 2012 07:24 AM Msg. 10 of 16 This morning at 8:23am the symbol GOOG1207L705 has no data for 12-3-2012.
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 4, 2012 08:01 AM Msg. 11 of 16 OK, now at 9:00am EST the 12-03-2012 EOD data for GOOG1207L705 is there. What is going on?
DTN_ToddH -DTN Guru- Posts: 287 Joined: Oct 6, 2011	Posted: Dec 4, 2012 08:05 AM Msg. 12 of 16 Hello Rodney, I am asking about this and will be back with a response. Thanks.
DTN_ToddH -DTN Guru- Posts: 287 Joined: Oct 6, 2011	Posted: Dec 4, 2012 08:35 AM Msg. 13 of 16 Rodney, They tell me that we did have a problem with one of our servers last night, but that has now been corrected. Normally, 9 pm Eastern is a safe time to collect EOD data. I apologize for the inconvenience and thank you for letting us know.
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 4, 2012 12:39 PM Msg. 14 of 16 Hi Todd, Thanks for checking this out and letting me know. Was sort of confusing last night
rodney trotter -Interested User- Posts: 45 Joined: Aug 28, 2005	Posted: Dec 14, 2012 12:41 AM Msg. 15 of 16 Using the HID command, no data is being returned for CVX1222X110 at 12:40AM CST 12/14/12 Actually not for any symbol I enter. Edited by rodney trotter on Dec 14, 2012 at 12:43 AM
DTN Todd -Interested User- Posts: 74 Joined: Mar 24, 2010	Posted: Dec 14, 2012 01:55 AM Msg. 16 of 16 Hello Rodney We will investigate the reason for that issue. I am currently showing the data available for CVX1222X110 if you are still having issues let us know. Todd D